During 2006 he realised the potential benefit of using Restorative Justice in order to manage neighbour nuisance cases and in collaboration with Restorative Solutions created an approach that could successfully be applied in housing. That approach became the ‘proto-type’ and other housing providers are benefiting from this pioneering work.
John is a Director of Restorative Approaches in Housing Limited and a Neighbourhood RJ Programme Manager for Restorative Solutions.
Between 1997 and 2005 Jeannette worked for Whitehead Solicitors, a leading law firm specialising in anti-social behaviour. In 2005 she was appointed Anti-Social Behaviour Manager for North British Housing Association leading on complex anti-social behaviour cases. She recognised the benefits of using a restorative approach for tackling anti-social behaviour and was instrumental in introducing this new technique to the company. Jeannette is also a trained mediator.
Jeannette is a Director for Restorative Approaches in Housing Limited.
Restorative Approaches in Housing
Restorative Approaches in Housing (RAIH) is a specialist training and conflict resolution consultancy with over 25 years' experience managing neighbour nuisance and anti-social behaviour in social housing.
RAIH works with Registered Providers of Social Housing to encourage individual and community responsibility by using restorative justice and mediation practices to resolve neighbour disputes.
Managing neighbour disputes is a challenging, time consuming and expensive task for housing staff. RAIH provides an independent and impartial service to neighbours where communication between the parties has broken down.
Using a restorative approach in housing is now recognised as an effective early intervention technique and demonstrates a genuine commitment from landlords to sustain tenancies and their neighbourhoods. In addition to undertaking casework RAIH provides specialist training and advice to housing staff.
