Riverside Home Care is a small and friendly home care company based in Stourport upon Severn.
Established in 2004, Susan, our owner started the company after believing that there was a need for a home care agency that truly put the needs of the service user before the needs of the company. This value and belief is still practised today and we believe it is the secret to our success.
At Riverside Home Care, we believe that the views of the service users and that of their families are of paramount importance. We offer person centred and practical care in our service users own homes to promote independence whilst respecting individuality, dignity and privacy.
After many years of working in a care home and in the community with the elderly, young and disabled, Susan set up Riverside Home Care back in 2004. It was her vision to build a company that provides high quality, person-centred care services for people in their own h
Sharon has worked for Riverside Home Care since 2005 and started as a community care worker. She has recently been promoted to Care Manager and is now working towards becoming Registered Manager. Along with Susan, Sharon is also heavily involved in the day to day running of the company and has achieved her Level 3 Diploma in Heath and Social Care.
Charlotte has been with Riverside Home Care for over two years and provides administrative support to the team. With a background in retail management, Charlotte brings a wealth of experience including assisting with wages, finance, rotas and general office support. Charlotte looks after the social media accounts and supports the managers in the office.
All managers have between them over 3 decades of practical skills, knowledge and experience and truly believe in putting the needs of the service user before the needs of the company.
All of the staff employed at Riverside Home Care are chosen for their enthusiasm, commitment and experience meaning that we offer only the best care service at all times.
In order to establish and maintain the highest standards of excellence in home care, Riverside Home Care pledges to operate under the following aims and objectives:
To provide a personal, practical and flexible service to our service users through quality performance, thoughtful personalized service and effective operations
To provide a service to adults at a time to suit their individualized needs and circumstances
To monitor and evaluate the service provided through quality assurance and take necessary action if service falls below a high standard