Our ultimate aim is to provide you with a quality and trustworthy care service that you can rely on.
We as a company are motivated by helping people to remain independent and providing the best possible service to all of our clients. We strive to make a difference to those to whom we care for and insure that the care we provide is value for money.
Our Philosophy
Our philosophy is to treat each person as an individual and that no two clients are the same. We work hard to make sure that we find the right carer for the right client. Recruiting the right members of staff is our number one priority to ensure that we provide the best possible service to our service users.
By focusing on the calibre of the people we employ, we hope that we can build a strong working relationship with our clients and minimise the upheaval of finding new quality care. All of our carers are handpicked and are employed directly by Kent Carers Ltd. They are screened to the highest standards and trained to cater for the needs of the people they are to care for.
Our mission is to provide our clients with a quality, reliable and trustworthy care service to give the main carers for our service users the time to relax, pursue outside interests or attend social events that otherwise would not be possible.
Our service is designed to provide personal and flexible support for those who care for adults with physical and/or learning disabilities to help relieve the strain of full time care. We tailor each package to suit the needs of each client and we understand that a familiar face attending regularly is vital to the success of our support program. Therefore, we will endeavour to minimise any changes to the client’s routine unless previously agreed.
We operate a stringent recruitment program to ensure that all Personal Assistants meet the national quality standards and are in line with the National Minimum Care Standards. All staff are subject to the relevant checks and screened to the highest standard. We encourage and support our staff within their roles and actively seek to help them with their continuous professional development (CPD). Through regular supervision and appraisals we keep in close contact with our staff to maintain both the quality of the care they provide and their own motivation. Training our staff is a continuous process and all our Personal Assistants carry out dedicated training programmes appropriate to their client base.
We at Kent Carers pride ourselves on the level of service we provide to our clients. We carry out a client surveys annually to allow us to monitor our own performance. By listening to and acting upon the views of our service users we are continually evolving our service to meet and hopefully exceed the expectations of our service users.
We also carry out regular supervision and appraisals of all our Carers. We keep in close contact with our staff to maintain both the quality of the care they provide and their own motivation. Training our staff is a continuous process and all our Carers carry out dedicated training programmes appropriate to their client base.
Clients will be invoiced monthly (in arrears) for services provided, travel and agreed expenses. Fees can be paid direct by balance transfer (internet banking), cash, cheque, debit card, credit card or Kent Card. Please do not send any monies by post and be sure to enclose details of whom the payment is from regardless of payment method.
We keep in close contact with our staff to maintain both the quality of the care they provide and their own motivation. Training our staff is a continuous process and all our Carers carry out dedicated training programmes appropriate to their client base.
Criteria for acceptance: Kent Carers Ltd is open to adults (anyone over the age of 18) with learning and/or physical disability and their main carers.
An appointment for initial contact by our Service Manager will be made within 10 days. At this time the prospective clients are given details of what the service can provide and how it can be provided. The aims and philosophy are described and at this time a more in-depth referral form may be completed together with a care plan.
Kent carers are continually looking for great carers to come and join our team. To be a great carer you must have a genuine desire to care for others, you must be a good communicator and be able to understand and follow instructions. Care experience is desirable but not compulsory as we provide training. Being adaptable and having access to your own transport would be very advantageous to any applicants. We offer competitive rates, training and work hard to match our clients with our carers carefully. We continually offer support to our carers to help them to fulfil their role to the best of their ability.
