We genuinely want to do an excellent job. We want to provide a friendly, accessible service right from your first phone call to perhaps a service visit a few years ahead. Jason, who is in charge of our operations, regularly reminds us that he wants all customers treated just like they were his parents or other close family member. His Mantra is “we don’t stop until the customer is happy”.
We like to find out exactly what our customers want for their home; once we are clear on this we will use our product and legal knowledge to professionally advise how to get the most for your money.
We hate hard selling – we think you do too!
On this subject we are crystal clear- we PROMISE not to hard sell or use any sales techniques which are aggressive, confusing or underhand. Many of our valued customers are quite elderly and potentially vulnerable; we treat everyone with respect and do the best deal we possibly can. Our customers know that they can trust us and that is why they use us again and regularly recommend us to friends and family.
First and foremost we are trade members of
the window industry’s most widely backed and successful fenestration scheme. By being members we adhere to a code of practice and standards which amongst other things sees our work randomly and independently inspected. As a member of FENSA we must legally protect your deposits, provide 10 year insurance backed guarantees and be fully insured for public, professional and employers liability. Our insurances are with the Glass and Glazing Federation insurance company.
You want the best products available used in your home;
, even if it is just for a simple piece of advice. We are here to help and no job is too small.
Plan vehicle movements, such that they are minimised and by means of planned maintenance, ensure that our vehicles emissions are minimised.
Co-operate with customers and agencies so that the environment becomes part of our decision making process.
Communicate our Environmental Policy to all members of the company
Where possible, purchase products that minimise environmental damage and assess the performance before introduction into the product range.
Monitor equipment and consumables being carried in our vehicles with a view to minimising weight carried and reducing vehicle emissions.
I’ve been told that guarantees from businesses are not worth the paper they are written on. This worries me because windows are a long term investment.
This is a genuine concern for anyone buying windows. BeeClear’s 10 year guarantee is backed by an independent insurance policy which means that in the unlikely event that we are unable to honour the warranty, the Glazing and Glass Federation insurance scheme will do so instead. This offers BeeClear customers total peace of mind. Don’t take chances – become a BeeClear customer!
Since 2010, even for replacement windows building regulations must be met so, yes you do! This can be a complicated procedure however as BeeClear are a FENSA registered company complying with building regulations it’s totally hassle free for our customers. After we have completed your work we register the installation with FENSA who will then contact you direct and provide you with a certificate which full fills all legal obligations you have under the building regulations. You must have this certificate when you come to sell or rent the property.
My windows are foggy and marked. I’ve been told by another window company that I need full replacement for the whole house. How do I know that BeeClear’s repair don’t replace system will work for me?
