Our training covers more than phone features – we help your people discover how to work smarter and improve your customers' experience.
When you’re transmitting and storing data in an off-site cloud which is owned and supported by a third party provider, you’ll want to be sure it’s robust and safe. Worryingly, not all “clouds” do have the same high levels of security and integrity and so it’s always worth checking this out beforehand.
At Yoozoom, we’ve chosen to store our client data directly within BT’s 21CN network, the only UK network designated Critical National Infrastructure which is CAS-T assured and accredited to ISO 22301 for Business Continuity and ISO 27001 for Information Security Management.
We’ve done this because we want our Cloud Voice and Cloud Contact Centre clients to have complete peace of mind they’re making a safe choice.
ISO 22301: Business Continuity Management
ISO 22301 is the international standard for Business Continuity Management. It’s designed to protect your business from potential disruption from issues such as extreme weather, fire, flood, natural disaster, theft, IT outage, staff illness or terrorist attack. Having ISO 22301 in place means a provider has identified and put plans in place ahead of time to ensure their business doesn’t come to a standstill in the event of a business continuity issue.
if you’d like more information on ISO 22301: Business Continuity Management
ISO 27001 is designed to help an organisation manage the security of assets such as financial information, intellectual property, employee details or information entrusted to you by third parties.
CESG Assured Service (Telecoms) is a CESG assurance scheme for so-called ‘Next Generation Networks’. It provides assurance that a network is built, operated and managed sufficiently for it to be used for handling public sector data.
Unit 8, Gemini Business Park
and other apps (inc. Office 365, Skype for Business
Our intuitive user interface and unified communications experience helps your employees to 'get on and get done' without the fuss.
Never miss a call again or keep a customer waiting long periods of time in a phone queue with our business phone systems. Intuitive call routing, automatic call recorder, call divert
Everything can be paid for on a fixed monthly basis – lines, phone system, calls, headsets and handsets. Automatic roll-outs of system upgrades mean that every business will always have access to the same great system features and capability, at no extra cost.
Business continuity - hosted PBX - all sorted!
Don’t let freak flooding, snow blizzards or any other unexpected event get in the way of your business success. A cloud-based phone system or cloud contact centre gives every employee the ability to access calls from anywhere – that’s a big headache gone when it comes to business continuity.
When your phones are in the cloud, they’re accessible anywhere, on any internet enabled device, so there’s less need for your employees to work from their office desk 9-5. Features like call reports and call recording provide complete transparency for managers.
The ISDN network will be obsolete from 2025 so if it’s time to upgrade, be sure to invest in a phone system which is future-proof. Cloud phone systems which run on VoIP technology are a popular choice for many businesses.
We migrate you seamlessly so there’s no unexpected disruption to your business.
We like our discerning customers to have complete peace of mind their data is confidential and safe. That’s why it’s stored directly within BT’s 21CN network – the only UK network designated Critical National Infrastructure which is CAS-T assured and accredited to ISO 22301 for Business Continuity and ISO 27001 for Information Security Management.
What can Cloud Contact Centre do for your business?
When it’s in the cloud, it’s easy to add on new agents or switch campaigns to different agents, wherever they are in the world! All they need is access to the internet and they’re ready to go – making it easier for you to deliver 24/7 services and manage fluctuations in enquiries.
Pay for only what you need – concurrent user licences, on a monthly basis giving finance clear forecasting with no future surprises, making it a more affordable way of accessing a superior cloud contact centre solution.
