Our capabilities are aimed at helping your organisation optimise its information technology and contact centre operations.
Our people have decades of real-world experience both as employees and advisors which means whatever your challenge, we will have someone who has seen and dealt with this before and can therefore help you achieve your corporate and personal goals
Having helped hundreds of organisations optimise their performance and maximise stakeholder value, we know what works and what doesn’t
We are the only training provider to exclusively use experienced practitioners to deliver training. By relating the theory to the practices in your organisation, we help your delegates become more effective and achieve better exam results.
Finding the right people to join your team on a part-time or full-time basis, as contractors or interims can be a challenging task. By virtue of our consultancy capabilities, we have access to a large pool of talented and experienced professionals with the appropriate attitude, experience, and skills to help you achieve your goals.
into the everyday world of IT and contact centre operations. We equip organisations with the capabilities needed to deliver quality IT and support services that meet both the current and future needs of their business.
Taking service management to the next level doesn’t have to be a major challenge. Our optimised methods and approaches and experience of supporting leading organisations will help ensure that
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Highly skilled and motivated people are a key component of success. As an accredited SFIA (Skills for the Information Age) Partner, we can help you to create an optimised organisation and operating model by matching the skills of your IT workforce to the needs of their roles and ultimately the needs of your business.
Our proprietary methodology for helping organisations adopt the SFIA framework is based on our unique and optimised capabilities and tools around three core areas:
A major benefit of this approach is that we provide reports at two levels:
A consolidated management report to provide the leadership team with insights and recommendations around each team’s skills and competencies and how these can be raised to the level necessary to create an engaged, motivated and fully competent workforce.
We also help organisations make rational and informed decisions on the most appropriate operating model and sourcing strategy for their contact centre, sometimes resulting in annual savings of six figures on more effective solutions.
We’d be pleased to discuss your consultancy requirements and how we can help you to achieve your goals.
