Wales’s largest agricultural supplier has completed a major upgrade of their communications systems thanks to a local internet broadband company.
The superfast Cymru high speed internet was showing no signs of arriving in their area, so they turned to Carmarthen based Bluewave Internet for help.
Bluewave Internet offers an alternative to the traditional phone line dependent broadband by installing a small transmitter in the local area which broadcasts a wireless signal much like a mobile phone network.
Bluewave set up their mobile mast for a trial and the end of the period Riverlea were sold on the service and immediately signed up. The Bluewave team installed a permanent mast at the Whitland Riverlea Depot to pick up the signal from a main transmitter. Riverlea now have a minimum of 20mbps of upload and download speed – a superfast connection which provides a platform for their two satellite depots to have a constant connection back to Crymych for their business management software and email communications.
Nicola Jones, director of Riverlea, said: As IT plays a crucial part in our day to day running of the business, we made a major decision to progress and move forward with our IT requirements. In doing so, we turned to Bluewave who showed a high level of commitment, knowledge and understanding of our business. Guiding us to an innovative way of providing high speed and stability for our internet connection, which is paramount linking our computer systems in all of our other branches throughout South and West Wales.
“They have continued to support our business through the transitional period and post installation, working hand in hand with our own internal IT department. Their up to date knowledge of systems and equipment prove they are certainly going places and will continue to grow – ones to watch for the future”
I just wanted to say thank you to you Sophie, and your engineers, who were excellent; professional, courteous and competent, nothing seemed to be too much trouble during the installation and they went out of their way to ensure that I had the best possible connection. Please pass on my thanks to them and to Lee in Sales for the site survey. I am happy to be a Bluewave Internet customer, and would recommend your service to anyone, especially in a remote rural area.
Internet went down last night and they were in touch within minutes, and here first thing in the morning! EXCELLENT CUSTOMER SERVICE!!! Now imagine if that were sky or BT you would of been sent to a call centre waiting a week for an engineer. Would highly recommend Bluewave Internet! Not just for their quick internet but for also for their quick customer service.
I just wanted to thank you and the guys who called out here on Tuesday, it was great you were able to call-out so quickly and solve the issue. If ever there is a good reason for using a local provider, this is it! A good response and a good result.
