Create IT is headed by Chris Clarke, Ben Cope, and Andrew Smith; school friends who grew up together in Newbury before leaving for the wider world of IT, later to return and combine their fields of expertise into a successful and trusted company.
We focus on providing managed IT services: hosted services (file sharing, business email, and more) and software development, as well as consultancy and project management. Create IT can develop bespoke systems, rather than relying solely upon reselling other vendor’s software, covering anything from CRM to manufacturing control systems, this also saves our customers’ money when compared to traditional licensing and software maintenance costs.
An advantage of building a business with friends is that you’re working with people who already know your strengths and capabilities; it’s not like going into business with a stranger. As a result, clients who have met with the three directors are immediately impressed with the immediate air of trust that the three can create because they really know each other.
When we first started Create IT in 2010 we had an overarching goal to develop a reputation for providing the right service to our clients. Now, many years later, we have gone further than we imagined towards achieving that – just read our client testimonials.
Create IT was formed and started out in an annexe on Ben’s parents’ farm in Enborne, Newbury. The business has since expanded and Create IT helps clients based in London, Berkshire, Oxfordshire and around the UK.
We love what we do, and we enjoy developing new and innovative ways to save companies money and provide them with peace of mind. And we do all of this from our new premises in Thatcham Business Park.
Who we are
With our dedicated team we provide support over-the-phone as well as on-site. Whether you’re looking to outsource your complete IT function, or if you need a bolt-on to support and enhance your existing team, we have the flexibility and expertise to do that. Whatever your problem is, we will have found a solution before.
We now have over 10 employees, with unique skills that make them a great fit for us – they are committed to the business and make sure they give the best, most professional service to our clients.
People and businesses don’t always consider the ramifications of not investing in the right IT. We can take the pain out of thinking ahead, and provide you with a range of options that are manageable and will fit your business plan for growth. As you get more and more successful your IT service needs to complement your expansion.
We offer charity rates to deserving causes, either to help get them started, to help improve their infrastructure, or a reduced consultancy fee to find them the right IT partner. We know how much they give to other people, and this is one way we can give something back in a meaningful and lasting way.
We are different, and we are connected to our local community.
We are always keen to hear from talented people who can be a fantastic addition to our team. We have a strong work ethic and we all pitch in during creative meetings. Our salaries our competitive and the work we do here puts us at the heart of new and groundbreaking technologies.
A company pool car is being provided to fulfil this role; you will need a full UK driving licence that is preferably clean.
We take the remuneration and welfare of all of our employees seriously. We also pride ourselves on the development of our employees and provide training when required, alongside a continuous review process. You will receive 20 days holiday plus Bank/Public holidays increasing with length of service; a healthcare scheme is also provided after 12 months of continuous service.
IT Helpdesk Engineer / Service Desk / Support Analyst
Reporting to the Client Services Director, the successful IT Helpdesk Engineer will have at least one year of commercial experience in an IT service role. They will be responsible for both inbound and outbound technical support activities; supporting services and solutions supplied to customers. These are a combination of managed, hosted and business IT services, along with professional hardware and software solutions.
Our company believes that our future comes from within so you’ll receive training and development as soon as you start working with us so when you’re ready you can progress to your next role with our company.
IT Helpdesk Engineer Job Activities
Provide technical support on new and existing support cases via telephone, remote control software and email.
Provide onsite and remote migration / solution installation / configuration assistance as required.
Keeping up to date with new technology products and services and recommending them to customers when they can be used as a solution to a current problem.
Act quickly upon alerts from automated systems that monitor both customer, and company hosted, IT infrastructure.
Suggest new services and solutions to customers that the company supplies where there is a definite need / requirement for such services.
IT Helpdesk Engineer Required Skills
We collaborate well with these companies as they know we understand their products, and we trust the quality of their software and hardware. These partnerships help us to give you the best possible support.
We are also an approved online services partner as well as having SPLA access and reporting capabilities.
We engage with these vendors as partners for cutting-edge disaster recovery and business continuity solutions.
