How we are different
We also guarantee not to oversubscribe our services (a common cause of access problems with ADSL providers), so you get to stay online as long as you want and at the speed you have paid for.
The Christmas period is nearly upon us now and whilst most other companies will be going into hibernation over the festive break, W3Z Broadband won't be. Our support line has always and will always be open 24 hours a day, 7 days a week, 365 days a year. If you are a W3Z broadband customer and you have a service problem then please don't hesitate to call us on 01773 570123 and you will get a ca
; to retain the use of free email addresses provided by other ISP’s you may need to contact them and arrange to pay a small fee.
How can I help to make the installation go as smoothly as possible?
No it remains the property of W3Z Broadband Ltd. You either pay us for the installation of our equipment or agree a contract period to negate these charges and we then agree to maintain it in working condition whilst ever you remain in contract and within terms.
You can connect as many machines as you wish provided that they are all within the same property and do not constitute separate flats. Remember the service you contract to will be shared amongst the number of PC’s / units connected.
We collect details provided by you on registration. We may collect additional information on you or your company through your participation in our marketing promotions. We will make every reasonable effort to handle collected information appropriately. All information collected, as well as related requests, will be handled as carefully and efficiently as possible.
3. How we use the information you provide
We will not pass your information to anyone else other than successors in title to our business and suppliers that process data on our behalf.
Where we provide links to third party web sites, such sites are out of our control and are not covered by this Privacy Policy. If you access these sites by using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy.
We use cookies to track and store information about you. A “cookie” is a software application that enables us to track your use of our website and services. We use cookies to help us understand your interests and preferences in order that we can tailor our site for our subscribers and visitors.
Our 20Mb/s guaranteed speed service is standard, NGA standards are available and in June we installed of first 1Gb/s wireless link for a customer. At the other end of the spectrum to satisfy all demand we are now offering a 5Mb/s and 10Mb/s unlimited service for those people in need of that (see price tariffs).
After our success in the City of Derby we are now once again filling in those gaps throughout Rural Derbyshire in the North, West and South of the County (see our updated coverage lists). We are just about to launch into North East Derbyshire.
Low cost Vonage IP telephony works superbly over our 20Mb/s service and 60% of all new customers switch their existing BT number to Vonage over W3Z and save themselves a small fortune whilst enjoying a better more flexible telephone service without any BT line charges. We provide the whole service not just W3Z.
