It can be a real problem finding a reliable, knowledgeable and trustworthy company to carry out routine servicing, repairs and offer equipment sales, but the team at DecaDent have been wonderful. Not only do they respond quickly to problems with equipment but have a great pool of knowledge between them all. We have used them often for all our servicing, as well as supplying equipment for our new surgery.
Den Dental Group has been using DecaDent since April 2013. The service they offer is exceptional. I can’t speak highly enough of Mike Bojko for servicing our chairs and suction motors, his experience and knowledge outweighs any of the previous companies we have used in the past. Managing the equipment for a fairly large company, the communication I receive from Mike is excellent, I am kept up to date and informed of everything that is going on in every one of our practices. The communication extends to the DecaDent office; the service is fantastic. The team are very professional and give you their undivided attention however big or small the job. They respond very quickly and are always on the end of the phone. They also keep me informed of every stage from ordering and lead times right through to when products have been dispatched.
Moving to DecaDent was one of the best decisions Den Dental Group has ever made and I wouldn’t hesitate in recommending them to any company
'We had a complete surgery refit. Miles and the DecaDent team guided us through each stage and took care of everything. From plastering, painting, plumbing and wiring to cupboards, flooring, layout and the all important colours! They worked around us and our patients needs, completing the ‘noisy’ stuff out of hours so not to disturb us. Each member of the team was extremely hard working and professional. Our surgery has been transformed and have had numerous compliments from patients and staff alike. Thank you DecaDent... Highly Recommended'.
The DecaDent Team have been fantastic. Miles was proactive in starting the project and pushing it forwards, rather than us chasing him (as so often happens). He made an appointment to visit us and present the proposals, rather than send them on an email. (Much more personal). The “turn-key” service was exactly what he promised. Any problems were dealt with by the Decadent Team. Yes! Use Decadent! They do what they promise.
Miles and the DecaDent Team offered me a great service from start to finish and I would highly recommend them to other dentist’s considering refurbishing their practice. If there was one bit of advice I could offer it would be ‘go for the A-dec 500 chair, it is the best and most comfortable and technically advanced chair I have ever used; wonderful!
'In order to achieve "best practice" we decided to install a decontamination room in our Grade 2 listed building. Miles Tucker from DecaDent arrived promptly, following my call, to plan and advise. We quickly came up with a plan, and I had plans drawn within a week. The workmen arrived two weeks later, I have rarely seen more committed or tidier workers, within a total of five working days it was done! Cabinets, flooring, plumbing, decoration and equipment.
Thank you DecaDent, great job, well done!'
'What makes DecaDent different? Attention to detail, quality workmanship, schedules that are adhered to and can be relied upon and above all else Miles and his team at DecaDent offer excellent customer service’.
'DecaDent - excellent. Really good company. No job too small. Always somebody to answer your call to get you going again. Engineers are well experienced and knowledgeable. Spare parts come quickly and are fitted with efficiency, friendly sensible advice. Thoroughly recommend this newcomer to the market having built up a really good rapport with the team over the years'.
'We at Savernake Forest Dental Practice were faced with a difficult challenge; to relocate our practice over a weekend. With help from Tony and Miles, our 4 surgeries were dismantled, moved and reinstalled with minimal fuss thanks to thorough planning and great expertise. Along with their good humour and reasonable costs we have had excellent service.'
