Today, we rely on technology in every aspect of our lives. It saves us time and effort, connects us with our friends and families, keeps us entertained and powers business. In this world of convergent computing, through our nationwide onsite services we install, configure and connect to the internet. We maintain computers, networks, set-top boxes, wireless devices and all the other technology in use every day in homes and businesses throughout the UK and Ireland.
We are a family run business solely based within the UK. We will only ever use UK staff and offices to provide our products and services to you.
As part of our continued growth we have recently achieved our ISO 9001 certification. This independently confirms our commitment to several important areas of our business including a strong customer focus, the motivation and implication of top management and the process approach for continual improvement. Starting out as a small entity we have steadily grown year on year. With our business more recently expanding rapidly, since our move to a 24/7 operation, we have seen growth of over 500% since 2012.
As a family run business, we are conscious of each of our clients individually and would like to continually achieve 100% customer satisfaction through constant monitoring and liaising with our existing clients, to ensure all of our targets and expectations are met.
In 2016 we are looking to continue to grow the business by providing some of the UK’s best outsourced solutions. After securing a number of global clients, we are looking to offer our UK based 24/7 solution, globally over the next coming months.
We help over 14,000 customers a month through our IT support centre in Guildford, Surrey
Microtechs monitor over 10,000 servers, access points and routers 24 hours a day, 7 days a week and answer well over 14,000 support calls a month.
Each and every client is just as important to us, whether you have 1 or 5000 computers or users. Our exceptional team provides the highest level of service to every single caller.
Our business truly is 24/7, We operate entirely out of this office using our own staff.
Microtechs Head Office
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A help desk provides support for either employees or clients, or both. The help desks takes inbound phone calls and emails, addresses the person's concerns and tries to fix the problem. Help desks focus primarily on technical issues, such as problems with an employee's computer, or with an online ordering system. Some companies choose to outsource their help desk. Outsourcing has several advantages.
If your business runs on a traditional 9-to-5 schedule, you may not have employees to work the help desk during nonpeak times. Clients or other employees who call in for assistance after hours will go to a voice mail, which can lead to frustration and complaints. By outsourcing workers from different time zones, you can provide 24-hour support from a live representative.
Many companies that provide outsourcing teams offer these services at a reduced rate. Hiring a full staff from these companies may cost less than hiring an in-house staff. If you outsource you help desk on a contract basis, you will not have to provide the benefit packages or other perks in-house staff receives, further reducing costs.
If you outsource the help desk through a contracting company, it will do most of the work for you. The third-party company recruits and hires employees, reducing the stress on your in-house human resources department. When an employee leaves, the company will find a replacement, saving you in recruiting costs. The company will also manage the employees including tracking time worked, missed days or performance issues.
When a company has an inadequate help desk, it creates customer dissatisfaction. A customer wants to be able to call in at any hour, speak to someone directly and resolve the problem quickly. By having a 24-hour fully trained help desk, you meet the client's needs. A happy client will stay with your company longer and may do more business with you, which will increase your profits.
http://smallbusiness.chron.com/advantages-outsourcing-desk-15977.html
Microtechs 24/7/365 White label Technical Helpdesk
