Delphi Medical has an outstanding reputation for being one of the leading providers of recovery focused clinical drug and alcohol treatment. Our focus is on ensuring we provide excellent clinical provision as part of a recovery pathway which supports and facilitates our patients to engage in genuine recovery.
Established in 2007, Delphi Medical’s founders saw that the nature of substance misuse treatment was changing from a primarily medical model to one of multi-agency working concentrating on providing services led by the needs of patients and together they created Delphi to provide an innovative new treatment service.
visible, responsive and dynamic organisation, we know that we cannot achieve our noble cause of taking people "from independence to freedom”‘ in isolation. We expect our staff to work in partnership, and for those partnerships to create change and provide an enhanced patient experience. We know that ‘no door is the wrong door’ and that by nurturing relationships both strategically and operationally, we can add value to the health and social care system.
We are a values based organisation, and have defined the culture of the organisation by implementing our values. We reference them in all decision making; from decisions about patient care through to strategic planning. We offer people centred services which are;
I know Euan Lawson, one of our docs in Blackpool, has specific times in the day when he looks at his emails and I think this is a good system, but requires a particular mental discipline. One of the key things about this method is that you have to separate the thinking about emails, from the doing of the actions that come out of them If you start going through your list and responding to every thing in them - they never get finished. The key is to identify what action is required from a particular email and write that down on a list for time in the day when you are going to be doing, rather than just going through your emails. Some of them are quick, of course, and can be dealt with lickety-split, but again a mental discipline is required to not get sucked into responding.
So, guess what, I have matured a bit since 2007, no longer do I think that a lot of problems can be diverted by a quick response. I now think that a lot of problems can be diverted by a measured response (although sometimes that can be quick), and by making sure we are accessible as individuals and as an organisation we can project that confidence that all problems will be considered and that a solution will be found.
