VJA Consultancy Limited
VJA can provide your company with a quality Customer Care and Aftercare Building Services package leaving your clients feeling valued. Whether it follows the BSRIA Soft Landings idea or is adapted to suit your own specific requirements, we aim to make Practical Completion as pain free as possible. Using our knowledge of Building Services and the Heating Ventilation and Air Conditioning (HVAC) industry we can also provide that continued support whilst the Facilities Manager adjusts to their new environment. Even after Handover, we can provide a safety net that offers Refresher Training for the facilities team or even identify skill gaps of the Mechanical & Electrical (M&E) staff if required.
Alternatively as a Facilities Manager you may wish to draw up our expertise to help build and mobilise your team so you can hit the ground running rather than being caught on the back foot. So whether its the BSRIA Soft Landings style of approach or your own why not give VJA Consultancy Limited a call for an initial chat to identify the best way forward.
It is also important to keep in touch with the Site Team as the Project develops, and provide a fresh set of eyes on the installation and maybe highlighting any potential problems.
The last 5% is always the hardest to complete and can often prove to be very costly. By investing time early on and preparing for Handover can reduce many of the problems encountered, making Practical Completion a more pleasurable experience.
As the project draws towards the end, the Contract Team start looking towards their next job. Quite often, energy and moral levels drop resulting in issues not being resolved effectively. This is sometimes hindered by 'baggage' that has been accumulated en-route, or clashes of personalities. By introducing a new lease of life at that stage can help reduce the burden allowing them to focus on what matters most, whilst still retaining control.
If a client is left with a bad taste in their mouth it effectively closes the door to future business. Companies invest large amounts of money to win customers but very little to retain them. By providing a bespoke Aftercare package allows the Customer to adjust to their new environment whilst having the safety net of dedicated support available. This means that should a problem occur, or questions arise, they know it will be addressed promptly.
How much would that Good Press be worth to your company?
It's never too late to look after your Customer or Your business...