About the company
The IT Service was founded in 2009, in order to provide a solution to two basic frustrations:
Training companies generally provide courses, and at the end of the course, the attendees are on their own. We wanted to be able to provide help beyond that – as much or as little as needed. So, if you just want a course, that’s fine. But if you want us to come back and support you to implement what you’ve learned, we’re delighted to do that too.
Too many training companies are run for the convenience of the training company. We wanted to completely focus on our clients. Training companies sell seats in a classroom because that’s a simple product to sell. They have fixed course outlines for the same reason. They dictate what the product looks like, and then they package that up and sell it wherever they can.
We wanted our service to be completely flexible – each of our clients define what they want, and we provide exactly that. So no two courses are the same. And we don’t charge based on the number of attendees there are – that’s just backwards. You’re paying for the trainer, so that’s what we charge you for.
We’ve grown over the years, and now provide training and database consultancy services to clients large and small, across the whole of the UK. We think our approach works really well, but it’s not for everyone. If you think it sounds sensible, just give us a call on 020 3397 1333, or get in touch via this website.
Andrew is the founder and Managing Director of The IT Service. He’s worked in training and IT for over 20 years, first in IT and network support, then in training and development. Andrew says: As much as I love technology and get a real buzz out of both development and training, what really drove me to start a new company was the conviction that there had to be a better way… A way of delivering real service to our clients. I saw no reason why just because a company hasn’t got the resources of an Apple or a Microsoft, it couldn’t outdo them for service and putting its customers at the centre of everything it does…. So, The IT Service is the result! If you have anything to say – good or bad – about your experience with us, please don’t hesitate to call me personally on 07760 767564.
Amanda joined The IT Service in 2016, after many years of experience training with other organisations. Her specialisms include Microsoft Excel, Microsoft Access and VBA, but her real gift is in communication – in sharing her knowledge and expertise in a way which is informative and entertaining.
Serena is an experienced IT trainer with a background as a business analyst. She has 20+ years’ experience of managing training projects, writing training materials and delivering customised workshops (class room, 1 to 1 and virtual). A Microsoft certified and TPMA qualified trainer, Serena provides training to an advanced level for both private and public sector clients. She has a relaxed, approachable style and makes even the most advanced topics easy to follow. As well as providing hands-on classroom training for small groups, Serena is experienced at managing large roll-outs where there’s a need for providing drop-in clinics and floor walking to complement the training.
Chad is The IT Service’s customer account manager. If you ever need to organise training – whether a day’s one-to-one or a large-scale programme for your entire organisation, he’s the man to talk to. Chad says: I’ve had the pleasure of working very closely with The IT Service for a number of years now. When Andrew asked me to join his team this year, it was a “No-Brainer” for me. I’m happy to be bringing over 9 years Sales & Account Management experience with me. My goal is to ensure we are your first port of call for any training you might require, as well as delivering the best training & customer service possible.
Harry is The IT Service’s one-man accounts department. He’s the one who issues and pays our bills, and if you need to talk money to us, then he’s your man. Harry says: I provide the bookkeeping support to the IT Service team and I am passionate about cloud accounting, having been involved with Xero since it started in the UK. I am a Xero Certified Advisor and licensed member of the Institute of Certified Bookkeepers (ICB).
I am writing to thank you for the Excel courses that you provided at our premises earlier this month. I am pleased to advise that all three groups expressed a very high level of satisfaction with the courses, their content, and your presentation of same. Your efforts and flexible approach at ensuring each course was matched to the experience levels of the different groups paid great dividends in the ultimate enjoyment and understanding of the subject matter by all attendees.
I will have no hesitation in recommending your company to any colleagues who may require such a service, and look forward to seeing you again in the not too distant future when we have a need for further IT training.
You see, we’re not only a training company, where courses finish at the end of the day, but a partner who will work with you to implement what you’ve learned. We bridge the gap between training and development. Each feeds into the other. It’s what makes us unique.
Agile and Scrum, C#, .Net… whatever you need, we can help.
We are true experts in our field, and have consulted with organisations from Marks & Spencer to Imperial College London, building databases for the Environment Agency and local accountants.
But there are lots of database developers out there, so why choose The IT Service?
We don’t take over, but work with you, in your office, keeping you involved at every stage. From the very first meeting, we’ll teach you about why databases work the way they do, so that you really understand why we’re making the choices we make in creating a database.
If that’s as far as it goes, that’s fine – we’re here to help however we can.
