SAP Certified eCommerce solution providers.
Weaveability are a leading provider of turnkey SAP eCommerce and digital engagement solutions to the SAP ERP marketplace. We help organisations on SAP to stride forward with their digital transformation initiatives whilst removing concerns about how to reconcile these digital touchpoints with their core business processes.
Weaveability solve these issues for the SAP install base. With a team made up of SAP consultants, eCommerce experts and UX/UI designers, Weaveability had the perfect mix of skills to develop a unique platform which would change the way in which SAP running companies delivered eCommerce and digital engagement to their customers, suppliers and even their employees. The Omnia platform was developed specifically for deployment within SAP ERP, removing the need for integration and utilising the data and business processes within SAP without the need for duplication. In appreciation that delivering simplicity at the back end is only half of the story, the SAP certified Omnia product suite simultaneously provides functionally rich, visually stunning user experiences at the front end.
Weaveability continuously invest in research & development to maintain Omnia`s position at the cutting edge of digital transformation whilst ensuring that the relationship with SAP ERP remains harmonious and simple.
to ensure your customers and suppliers get a consistent real-time experience across all of your touchpoints. We achieve this by delivering our flagship SAP-certified ‘Omnia eCommerce’ solution. It runs directly from your SAP master data and is installed within your SAP landscape. Due to the way we have developed Omnia from the ground up as a SAP-centric solution, it benefits from all of your existing SAP enterprise security, stability and performance. Omnia uniquely provides you with a true real-time omni-channel solution that requires zero integration. Take advantage of a fully featured enterprise eCommerce solution. Reduce the reliance on IT, reduce the infrastructure requirements and empower your marketing or customer facing teams.
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The ability to rapidly and effectively manage customer enquiries enhances your brand and helps drive conversion. Functions available, include shared / mirrored browsing, copy invoices, requests for payment emails, returns processing and full account management.
Omnia uses a modern web based user interface which enables a simple and efficient user experience for your staff. The Omnia B2E SAP Contact Centre application enables your teams to be more productive, accurate, and motivated when dealing with incoming sales orders. Omnia’s clean, fresh and easy to use interface helps drive productivity, reduce mistakes and shorten training times. Omnia introduces modern concepts such as cross-selling and up-selling in your sales order entry environment to help you increase revenues.
Any company dealing with multiple SKUs will understand it can take months or even years for employees to fully understand the complexities of their products, certainly to the level of detail your customers expect. By presenting an order entry system in your Contact Centre application that pulls information through from our SAP centric CMS, you truly have all the information at your fingertips. Because your data is held in a single place directly with SAP master data, your internal teams can access anything in real-time from anywhere in the easiest and fastest way possible. When your Call Centres are being presented with offers, promotions, rich content, videos, technical specifications, account information all in one place, it ensures you drive incredible customer service. Omnia B2E SAP Contact Centre masks out the complexities of the SAP order process and provides an intuitive interface that requires less training and improves order accuracy. This in turn reduces overheads and improves the customer experience dramatically.
