At Sasola we take care to work with you and complement your projects by supplying all or part of the expertise you need to make it all work. We understand that projects don’t start after orders have been raised, but at the planning and solution design stage. We can help you get it right and minimise failure by working with you during the early stages.
Planning needs to take into account every level of the business affected.
Having a clear-cut strategy is key to establishing a competitive advantage over any competition. It can be the difference-maker between a business’ success and its failure.
Strategy doesn’t just come from the top, strategy cascades through the business.
The idea that execution is distinct from strategy has become firmly ensconced in management thinking over the past decade.
In business today you should be free
We can help you get started, finding the
if you have a bright idea to enable your business
to communicate smarter, we are here to help
WELCOME TO SASOLA
Sasola’s effective telephony and multichannel contact centre solutions gives small and medium businesses BIG business capabilities, without the big business price tags.
Great customer experiences can deliver huge benefits to your business. Learn how to improve customer experiences, making every interaction count, and deliver outstanding, personalised experiences for everyone, everytime.
Sasola Training Centre
Sasola can produce a training package tailored to your needs
Sasola provide tailored training ranging from one-to-one up to large auditoriums and our courses incorporate; handset, voicemail, contact centre and workforce optimisation user and administration training.
Sasola Support Centre
Access to the Sasola Support Centre; we are here to help
If you are a current customer or partner of Sasola, you can use this link to tell us about any problems you may be having, check the status or update any open tickets or simply just ask us a technical question.
When looking at what you need, think of each aspect of your work as a separate contact centre, for example in banking, there are Telebanking, Mortgage Applications, Securities, Collections and many more and each has separate needs. Making sure your investment covers all these needs is our job and we are here to help.
“Interactive Voice Response” is where recorded voice prompts are played to help direct calls. Calls can also be queued until one of your staff becomes free, you can also use the IVR to give your customers quick and easy self service applications to answer their needs efficiently without the need to speak to anyone
allows you to work through lists of contact numbers linking them to the appropriate staff members. This is especially useful for tasks such as performing ring backs, performing surveys on the experience a customer has had with your company or debt collecting
is an application that captures the conversation between your staff and the caller to meet compliance needs or it can be used to review processes and procedures in your company
“Work Force Management” is an application that provides tools to manage your staff’s time by forecasting demand, creating daily work schedules and improve your overall efficiency when it comes to your employees
About Sasola
A new and exciting era is dawning here at Sasola. We are extending our wealth of Contact Centre knowledge in to a new customer centric offering. Sasola has added Avaya IP Office and Avaya Contact Centre products to its portfolio and now no longer only runs a B2B program. From April 2016 Sasola will sell direct to small and medium businesses.
