In recognition of our high standards of customer service, we are now a Google Certified Shop. As such, you can be sure that you’ll receive reliable dispatch and excellent customer service.
We are very proud to have achieved eKomi's Gold Seal of Approval. eKomi provides independent and transparent customer feedback from real Sonic Direct customers.
We are members of RETRA (Radio, Electrical & Television Retailers' Association) - the UK's largest trade association and regulatory body for electrical retailers.
We are registered retailers with the Energy Saving Trust®. Look for the Energy Saving Trust Recommended label to find products that will save you the most energy in your home. These products have to meet strict energy performance criteria, so you know you are getting the best for your money.
As a member of Euronics, we are part of a network of 'Euronics Agents' who are all independent electrical specialists. Similar to a co-operative, as an agent of this prestigious organisation, providing our customers with the highest service levels is at the heart of everything that we do, whether in-store, over the telephone or through the internet.
We're independently rated best by
Always find the customer service very good , and very competitive on prices , excellent company to deal with
Very satisfied with the whole process. Online order went through quickly with clear confirmation. This was followed up by a very friendly telephone call confirming date of delivery and asking for mobile number. Delivery on time with two men who knew what they were doing
Very easy order process, Excellent service, and great customer care, I was kept up to date with text and emails from them, and then from their delivery company, as to where and when I will receive my order with a time slot, from my experience I would highly recommend sonicdirect, thank you.
I would like more information about an item. (Please provide model number(s) if available).
I would like to know when my order is likely to arrive. (Please provide your order number).
I have not received my order. (Please provide your order number).
I would like to amend or cancel my order. (Please provide your order number).
I have a problem with my order and would like to speak to customer services. (Please provide your order number).
