We strive to be one of the best insurance providers in the UK, and have made it our mission since 2006 to put our customers at the centre of everything we do. We understand what poor service looks like and know how you'd like to be treated. So whether you are making a complicated claim or just have a simple query we'll get back to you as soon as we can, and answer your question in a way that you can understand.
We provide Travel, Gadget and Holiday Home Insurance. That's it, and we keep everything as simple as we can. No clutter. No nonsense.
Firstly, one of the most important things is that you know what you're covered for and what you're not covered for when you purchase your policy. That way you won't have any shocks if you need to make a claim. Don't think everything is covered - it isn't. And there is usually always an excess to pay. Just imagine if everyone could claim for everything. The amount of staff needed to handle all those claims and the cost of your policy would be huge. The excess is a way of sharing a little bit of the risk with you, helping to bring the cost down for everyone. The important things are almost always covered but sometimes the smaller things will not be.
If you do need to make a claim you can find the necessary contact information on your certificate of insurance. If you have lost this, you can login to your customer area and simply print another one. What's more, we're regulated by the Financial Conduct Authority (firm reference number 538464) so as an insurance business, all our activities are fully regulated. The FCA was set-up by the government to ensure financial services firms are being fair and following certain principles of conduct.
* We only ever use UK call centres, and provide a 24/7 emergency medical service team if anything happens to go wrong on your trip.
* If you change your mind about travelling or purchasing your policy we're happy to give you a full refund within 14 days (providing you haven't already travelled or made a claim).
* We only ever use underwriters that have the size and dedication to back up their promises. Our travel insurance is underwritten by Astrenska Insurance Limited. Astrenska is a multinational insurance company with headquarters in the UK. Astrenska is authorised by the Prudential Regulation Authority (PRA) and regulated by the UK Financial Conduct Authority (FCA). Astrenska is Registered in England & Wales; Registered Number 01708613; Registered Office Cutlers Exchange, 123 Houndsditch, London, EC3A 7BU.
I would like to thank Alison in particular for her quick, friendly and helpful response. Regards Barbara
I will be recommending your company. Your website is clear and easy to use plus took literally only 3 or 4 minutes from start to finish.
I asked a question last night and got a helpful answer this morning along with a link and discount. Used them both and found your site to be one of the easiest I have ever used to purchase anything online.
Wow. Got to say - wasn't really sure what would happen when I changed one of the names on my family policy. Slightly expected I'd be stung for an excessive "administration" fee, but no! Quite the opposite, the refund email came through even before I'd reached this page on the website! Brilliant. Pleasantly surprised, what a great company to do business with - five stars!! *****
Absolutely fantastic service i will recommend to everyone i know about your company.
Insurance Republic is a trading name of Avidia Ltd, 30 Worthing Road, Horsham, West Sussex. RH12 1SL
Avidia Ltd is an appointed representative of IMF Ltd which is authorised and regulated by the Financial Conduct Authority No: 314278
