We will always endeavour to ensure the products recommended are suitable for you. When we are advising you on regulated products (including investments and life insurance and pensions) you have the protection of the Financial Ombudsman Service (FOS) and the Financial Services Compensation Scheme (FSCS).
If you are unhappy about the advice or service you have received you should firstly contact the firm that provided the advice or service. This gives them the chance to put things right and/or to provide their own version of events. Should you remain dissatisfied you maybe entitled to refer your complaint to the FOS who will investigate the complaint independently and make a ruling. The FOS work with customers and financial advisers to resolve a complaint, and when they do have to make a ruling it is binding upon the firm. Full details of how to contact the FOS together with information about how to complain are available from their website –
If you try to submit a complaint to a firm and the firm is dissolved, or unable to meet its obligations, you may have recourse to the FSCS (Financial Services Compensation Scheme). This service is funded by levies on firms that are authorised by the Financial Conduct Authority to protect customers where firms have closed or gone into liquidation.
Some financial advisers do give advice on products that are not regulated by FCA – such as general taxation and some Buy-to-Let mortgages. Your adviser will explain to you when you are receiving advice on an unregulated product. It is important you are happy with the advice as you may not have the added protection of the FOS or FSCS when dealing with some unregulated products.
Since its inception 20 years ago, the company has resolutely focused on the provision of truly independent and holistic investment advice, delivered to the highest standards.
We have always believed that the key to delivering a truly independent service for our clients lies in the way we are paid. Our service is based on the principle that there should be no contingent charging. That is to say, our clients pay us only for the work we do for them. We do not charge a percentage of their investment because we see this as a quasi commission. By basing our fees on the size of the job not the size of the portfolio, we eliminate commission bias, something we feel has the potential to affect all percentage based remuneration agreements.
Holistic advice considers all aspects of your financial situation before making recommendations that may commit you to long term investment plans.
Our focus is on Investment Advice and the ancillary services that our clients require as they move through life. This means we provide cash flow modelling to enable clients to understand their income and expenditure and we are qualified to advise on long term care planning as well as estate and succession planning.
Ayres Punchard is a family business based on the lovely Isle of Wight, serving clients throughout the South of England and further afield.
He established Ayres Punchard in 1995 specialising in fees based advice and ethical investing, which remains a core value and a strong part of the investment process employed today. Chris believes that there is firm evidence to show that by taking Environmental, Social and Governance factors into account, when analysing investment funds and constructing portfolios, more sustainable investment outcomes can be achieved.
In addition he holds the Chartered Insurance Institute’s CF8 Long Term Care Insurance qualification and is therefore qualified to provide advice to clients and their representatives on matters associated with long-term care fees planning, affairs of the elderly and those in need of, or already under, a power of attorney.
She has spent most of her working life in the Library Service and was a school librarian until 2009 when she decided to join Chris in the business as his personal assistant and office manager.
Wendy is responsible for the smooth running of the Ayres Punchard back-office administration systems. She works closely with the company accountant monitoring costs and budgets.
She is also the driving force behind the company’s recycling and environmental policies which have resulted in 100% of our office waste being either recycled or composted. She also managed the sourcing and installation of our photovoltaic (solar) electric generating system which means that almost 100% of our office electricity is generated by this renewable method.
, company secretary and accountant is a retired former Chartered Accountant with Hook Harris on the Isle of Wight.
With over 50 years experience in accountancy, Ken provides tax and accountancy advice to the firm and is an invaluable member of the team.
She was responsible for the modern day development of the company logo and the graphics for this website, building on the original designs of leading graphic designer, John Williams who in 1995 helped design the company’s brand image. John was a client of Chris’s and was also responsible for the design of many ‘famous names’ marketing campaigns such as Marks & Spencer and Boots during the eighties and nineties.
Thea provides her services to Ayres Punchard on an ad hoc basis whilst pursuing a career in graphic design.
At that time financial services had a poor reputation for being driven by high pressure sales, fuelled by commission hungry sales people peddling expensive life insurance and investment products, designed more to meet the objectives of the financial services industry than its clients.
Before founding Ayres Punchard, Chris had worked as a life insurance company representative. He had always felt compromised by the demands placed on him by his employers to meet sales targets; the life companies’ poor client service and their high product costs that were often hidden. He wanted to do better for his clients and so he formed Ayres Punchard to provide truly independent, unbiased financial advice, free from the financial ties created by commissions and other incentives offered by financial services product providers.
