Lorna P and Kirsty A, thanks very much for your fast and professional help in sorting my electric direct debit. You are both a credit to Utility Renewals.
[Agent Kellie]: I value your very proactive support with getting the new accounts set up. Thanks also for the weekly ‘touch base’ calls – a great help especially with so much happening at the moment.
[Agent: Kim J] Just thought I’d drop you a quick email, we’ve been chatting in the office this week about the help we’ve been getting from your admin team, and in particular Kim J. We thought we should just let you know how great she has been in helping us with providing info etc. She’s […]
I just wanted to let you know helpful I find your team, they really go the extra mile, and are very patient with my many errors! Please can you pass on my thanks.
“The team at Utility Renewals have been excellent. One of the major utilities falsely claimed that “we had agreed a verbal contract for renewal.” When we had specifically said NO four times, on the phone. They [URL] sunk their teeth into them and the girl eventually confessed to him and her managers, that she had […]
“I would like to express my thanks to you for the way in which Kellie Heaton conducted the discussions which we had leading up to an agreement with our new provider. Her knowledge and professionalism was greatly appreciated and I would like to extend my thanks to Kellie for that.”
“Kayleigh was very friendly and helpful. She outlined all the options that were available for me and asked me to ring back if I had any problems. When I eventually did have a problem with my bill being too high she looked into it for me, doing her best to find out what the problem […]
“We would like to thank you at URL for your help and persistance in dealing with the problems we had experienced with a supplier and following through to a satisfactory result in supply to our 10 premises. We shall have no hesitation in contacting you when these contracts expire with a view to obtaining for […]
“We are very grateful for the efficiency and simplicity of the process provided by Helen Sessions. We look foward to continuing a straightfoward change from our old supplier.”
I just wanted to thank Ross for his assistance earlier today. He was extremely helpful over the phone.
