Customer Service Guru is the ultimate destination for all your customer service queries. We’ve got voucher/discount codes for a range of top retailers including Argos, In the Style, IKEA, Very and Littlewoods. We can also help you get your queries answered, whether you’re unhappy with a service you have encountered, your delivery hasn’t arrived or you need to process a return.
When you’re paying for goods and services, you want the best experience possible, so it’s natural that if you encounter a problem, you should be able to contact the company to get it put right. However, in today’s online world, the majority of companies will point you to the direction of a contact form, with a promise to get back to you in X amount of hours. This doesn’t really help you if you have a problem which needs correcting straight away, or if you have an urgent complaint, and it can be quite frustrating to have to wait for a response. What you really want to do is speak to a real human on the phone, but this can be hard if the company has hidden their phone number. At Customer Service Guru, we have tracked down these hidden phone numbers and made them available to you, so you can voice your complaint and get your query solved instantly.
There is also multiple voucher/discount code websites available, with the two most popular being Groupon and Wowcher. They offer short-term discount codes and deals for a range of activities, days out and products. If you ever encounter an issue with a voucher code you have been given by Wowcher or Groupon, we have their contact details available. This is particularly useful if you find that a hotel isn’t honouring your code, or an item you ordered hasn’t arrived.
At Customer Service Guru, our main priority is to help you find the best voucher codes for the retailers you use. We can also help you get your queries answered effectively, rather than typing your issue into a contact form and hoping for a response somewhere in the next 72 hours.
On our website, you’ll also find a collection of handy guides to help you get the most out of your services. We can show you how to cancel Virgin Media or Netflix, how to upgrade your Vodafone contract, how to check in for your Ryanair flight and even compare which is better – Wowcher or Groupon. We aim to guide you through the sometimes murky world of customer service, in an environment where every company representative will do their level best to keep you, even when you’re certain you want to cancel.
This is a great option because you generally get a quicker response and because it’s done in a public way they have to ensure they act quickly and respond in a more effective manner. No company wants to be seen as ignoring valuable customers.
This is a free service to use and it helps to resolve disputes between customers and financial services institutions.
If you have a complaint or question to make and need it doing so urgently, it might be worth checking out the Buy As You View Frequently Asked Questions page, as this might have the answer you need.
On this page, you’ll find a list of the frequently asked questions put to the company, and they’re already answered so you may find the solution you need to your problem. These are general questions to online orders, paying online, delivery charges etc. But there are also more in depth questions like those related to faulty items, insurance cover and advice for those who might be struggling to make payments.
The most common complaint at Buy As You View is most likely the breakdown or a fault with a product purchased. All of the products, excluding Valueline, are covered for 12 months under the standard manufacturer’s guarantee.
If you have a product that is faulty, you do have different legal rights when it comes to refunds and exchanges. This includes the right to a remedy from Buy As You View for defective goods. If you buy a product that is faulty when sold, you have the right to claim for a repair, replacement or refund for up to 6 years (5 years in Scotland) from the day of purchase.
Big branded household items are available to buy through Buy As You View with weekly payments, as they aim to bring life’s essentials within your reach and budget. The company is designed to help you spread the cost of your essential purchases and take away some of the stress of when your TV, washing machine or dryer suddenly breaks and you don’t have the full amount to replace it.
To apply for a product there is a simple online application process, which shouldn’t take any longer than 10 minutes to complete. Once you’ve completed this, you simply select the product you want, add it to your basket and select any optional cover you require, and then proceed to the application form.
There is also a 30 day satisfaction guarantee. Meaning that they will give you a full 30 days from the date you place your order to make sure you are happy with your purchase. So if you are feeling less than satisfied with your product, or you have changed your mind, you can cancel and return to them within this period.
Through Buy As You View there is also an optional service package, which offers unlimited repairs for peace of mind. This will protect you against breakdown, and they will offer to fix your product or replace it.
Buy As You View work religiously to ensure they are a responsible lender and want to ensure customers can keep on top of their finances. Through the use of a SmartMeter they help to keep your payments manageable. If you struggle with payments, they will endeavour to help you get back on track, and say they won’t charge you late fees. They have a dedicated debt advice page to help ensure customers don’t get themselves into unwarranted debt.
Buy As You View will install their very own Smart Meter when you purchase a product through the website. The slimline smart meter is designed to discreetly connect to your TV and blends in with other devices you may have.
The compact smart meter monitors your payments, ensures that everything is functioning correctly and is designed to help resolve any problems that may occur.
