In 1984 Jatinder Sagoo (Sonny) and Jonathan Pimley met as undergraduates at Newcastle University. They quickly became friends and flatmates and began what was to become a successful business partnership, grounded in shared ideals of providing a superlative level of treatment and experience for their dental patients.
After we graduated in 1989 we both worked in other practices, doing a post-graduate year of vocational training. This allowed us to start developing our experience and was the start of our commitment to life-long, ongoing learning.
As young men with new families and not much money, we set about doing most of the work ourselves. With the help of friends, walls were knocked down and plaster rendered as we swapped the dentists drill for a DIY drill!
Steadily the practice took shape. Jonathan’s wife Margaret joined the team as an Associate and Clover House Harrogate was open for business in 1992
As ever, we will continue to provide the very best service and treatment for our clients. We will continue to introduce new technologies as and when they are available. Our training programme is ongoing.
Clover House Dental Practice Ltd
The person responsible for dealing with any complaint about the service which we provide is Sue Allsopp, our Complaints Manager.
We will seek to investigate the complaint within ten working days of receipt to give an explanation of the circumstances which led to the complaint. If the patient does not wish to meet us, then we will attempt to talk to them on the telephone. If we are unable to investigate the complaint within ten working days we will notify the patient, giving reasons for the delay and a likely period within which the investigation will be completed.
We will confirm the decision about the complaint in writing immediately after completing our investigation.
We hope that if you have a problem, you will make use of our practice complaints procedure. We believe that this will provide the best chance of putting right whatever has gone wrong and an opportunity to improve our practice. If patients are not satisfied with the result of our procedure then further advice may be obtained from:
