Davies Craddock estate agents have agreed to follow the TPO Code of Practice for Residential Estate Agents, approved by the Office of fair trading (OFT) under its Consumer Codes Approval Scheme. By signing up to this Code of Practice we are required to provide additional consumer protection that goes beyond that required by the law. Ensuring our clients get the best available service and protection.
The Bribary Act 2010 has been introduced to help combat bribary and corruption. It applies to all commercial organisations in the U.K. with effect from the 1st July 2001.
Our company culture and ethics mean that we do not bribe or use any other means to improperly influence the desisions of clients , potential clients or government officials. We do not offer or provide bribes directly or through a third party. We do not bribe even where it might be a generally accepted practice, when competitors do so , or for any other reason.
Our aim is to provide all of our clients with an excellent level of service. However, we recognise that there could be an occasion when you do not feel satisfied with the service you have received from us. We take complaints very seriously and with this in mind we have developed a Customer Complaints Procedure which lets you know how we will deal with your complaint or issue.
In writing – Davies Craddock/Davies Craddock Ltd, 4-8 John Street, Llanelli’ Sa15 1UH
Calling their consumer helpline on:
In the FOS’s leaflet ‘Your Complaint and the Ombudsman’ which we can provide you with, or it is available to download from the Financial Ombudsman Service website.
Company Registered in Wales (Williamston House, 7 Goat Street, Haverfordwest, SA61 1PX) by Nigel Paul Davies, Frederick Adrian David Rule Craddock
Davies Craddock Limited is Authorised and Regulated by the Financial Conduct Authority and is entered in the Financial Services Register (
Davies Craddock is Authorised and Regulated by the Financial Conduct Authority for Financial and Insurance products and is entered ib the Financial Services Register (