ASSET PROPERTY MANAGEMENT LIMITED

ABOUT ASSET PROPERTY MANAGEMENT LIMITED

In the event of an insurance claim, this will be processed by Asset Property Management having regard to the extent to which the claim is covered by the building insurance policy (the responsibility of the Managing Agent), and the extent to which it is normally covered by your own contents insurance policy (the responsibility of the leaseholder/resident).

Asset Property Management can supply contractor details to make good any insured damage to property. It is important that no contractor is engaged to carry out works unless you have received feedback from us or the Insurer. Contractors are checked to ensure they maintain current professional indemnity insurance. It is however the responsibility of the leaseholder to be satisfied that the contractors can carry out the works required to an acceptable standard. If you are dissatisfied with the workmanship the leaseholder/resident will be required to deal with the contractor to rectify any problems. Asset Property Management do not accept responsibility, financial or otherwise, for works carried out inside flats/apartments, but will do their best to mediate if a dispute arises.

We are committed to providing a high-quality and professional property management service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

There may however be complaints which in their nature are more complex and for whatever reason remain unresolved. In these situations you may lodge a formal complaint with us (see definitions of likely complaints at 11 below). In such situations please contact Lynn Kearney or Malcolm Davis with the details. Ideally this will be in writing to our address Asset Property Management Ltd, 218 Malvern Road, Bournemouth, BH9 3BX, telephone 01202 532898, or via email to

. We aim to deal and resolve any formal complaint within an eight week timeframe from receipt of the complaint to its satisfactory conclusion. If we have not resolved it within this time you may complain to an independent Ombudsman Service details of which are provided below.

Within five working days of the telephone call or meeting, Lynn Kearney will write to you to confirm what took place and any solutions she has agreed with you.

We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.