We’re not your average call centre, we’re a dynamic highly professional team, eager to provide an outstanding service with integrity at its core. We’re innovative and we use technology to assist us, but we don’t hide behind it and we don’t use any call scripting, it’s just real people, having real conversations. We also don’t manage our clients at arm’s length and make them deal only with an Account Manager, with Lemon the client gets direct access to the senior management team any time of the day or night.
which infuses excellence into everything we do from recruitment to call handling. Our philosophy is that by investing in our team and ensuring that they have the best tools and a can-do attitude to work, will mean that they can provide our clients with the Zest service they deserve, after all why should our clients settle for anything less?
Our clients tell us that we're the best at what we do so if you need a pioneering call management service, bursting with passion and integrity, to answer your calls anytime of the day or night, then look no further, because Zest is best!
Lemon was born in June 2003, as a partnership between its two current Managing Directors Martin Anderson and Lesley Wratten. Martin and Lesley shared a genuine passion for business and customer service and looked at a way to bring their knowledge and expertise in customer care and communications to the call management sector.
After considerable research Martin and Lesley decided to pioneer a new and unique call management solution that would provide clients with customer service excellence and challenge the established perception that a call centre is a large, robotic and impersonal service.
But why the name Lemon? Well, we just liked it! The Zest, the 'No Sour Business', the vibrant colours, it all seemed to work and as there were one or two other successful fruit named companies out there, we thought if they can do it, so can we and with that Lemon was born.
Mission Statement
To provide a highly personable service, backed up by technology, but not hidden behind it.
It is critical that we find the correct people for the journey. Selection is made using key skills and experience, but also considerable weight is given to values and attitude. We know we are nothing without the strength of our team and we nurture it carefully.
From a hands on pragmatic approach to a classroom environment, training is fundamental in our quest for excellence. Under Operation Zest the team are taught practical skills as well as the science behind their role, such as the customer journey and caller psychology and this in-depth knowledge provides for a highly professional and ever improving service in our quest for excellence.
'We are what we repeatedly do. Excellence, then, is not an act but a habit'
Communication is the lifeblood of Operation Zest. With frequent, open and effective communication, such as through focus groups and an open door policy, we are able to pull in the same direction in our pursuit of excellence as a team.
Recognition nurtures morale and morale is the heartbeat of Operation Zest. Maintaining a high morale ensures that we are able to consistently achieve a high level of service. We never underestimate the importance of the words 'well done' and their ability to breed enthusiasm to help us on our journey.
Operation Zest encapsulates everything we do. We truly live it and breathe it and it helps us to really live up to our claims of being the Zest call centre in the UK!
If you would like to know more about Operation Zest and how it can benefit your business give our team a call now on
The Zest 24/7 call centre in the UK just couldn't function without the Zest people. Lemon's tough recruitment processes combined with our total commitment to employee satisfaction means that we not only recruit the Zest staff to handle your customer's calls, but we retain our talented team as well. This helps to facilitate a level of consistency of service to our clients that sets us apart from other call centres.
Happy employees really do help to produce happy customers - your customers. Your customers can look forward to the Zest possible service, from the Zest possible team. What more could you want?
To see How Lemon can help your business, why not give us a call on
You will need to arrange for your phone line(s) to divert to a unique telephone number (DDI) that you will be provided by Lemon during the set-up process, this is so that we can answer your calls in your company name. This is easy to do and we are happy to assist where needed.