We have many clients with a wide range of different issues and diagnosis, and we strive to make every single service as unique and tailored as possible to ensure they have the best quality of life. Each client has an assigned key worker who they have regular meetings with so they are able to express their wants and wishes, compliments and complaints, and voice anything else they may have on their mind. All client-key worker meeting records are passed onto management and are discussed on a regular basis in order to help us improve our service to the client.
“I am writing on behalf of JG’s family in the north of Scotland to say how happy we are to hear of J’s transfer to Essex. I have been in regular contact with the manager who has made great inroads with his recovery. I realise it is early days but had he remained in his previous placement I would have been very concerned about his survival. He has had a lapse and staff has managed to persuade him to return to the carehome, this was certainly above their call of duty. We just hope he can continue to stay with you, as you seem to understand his failings and most importantly J understands and respect the staff. It is the first glimmer of hope we have had in the past ten years.”
“I would also like to take this opportunity to thank you so much for all your help. J left many years ago and since then the family have been very worried about him. Finally, we can see just a glimmer of hope and that’s down to the interest you are showing in him. The family really are so very appreciative of all the work you have done. We for work and care, you have given the family some peace of mind. We are indebted to you for all you have done for J”
Support practices at JM Care Homes Ltd. (supported living) are often improved according to the prospects of clients. All Staff are certified, fully trained and highly-experienced in our field. For a copy of our training matrix and or the training records of any of our staff members, please do not hesitate to contact us at any time and we will provide the relevant information.