PartyFish is a trading name of Fuzion Systems Ltd which was established in 2006.
Fuzion Systems Ltd was formed on the principle of: "If we can't do it well, we just won't do it." With an emphasis on Customer Service, we wanted our websites to be friendly, approachable places where you can find what you want with ease, see how much it costs with ease, and if you have any questions you can ask us...predictably, with ease!
We didn't want to be just another internet seller. We want to stand out from the crowd with colour, fun, originality and, most importantly, giving customers what they want.
So we promise that we won't hide our VAT or any other incidental charges away at the end of the purchasing process, and our P&P for deliveries is charged on a flat-rate basis, whether you buy a paper cup or a van full of balloons. We have a simple and easy to follow returns and refunds policy. We are constantly expanding our lines to give customers wider choice and more options, and we will always try to do our best for you.
An important part of this is giving customers (and potential customers, of course) the feeling that they can speak to us, just like they would if they physically walked into a shop. We want customers to feel like they know us personally, and that they can get on with us, and hopefully visit us again in the future. To that end, as well as our telephone number and e-mail addresses, we have incorporated onto our sites the excellent 'Need Help?' button, which allows people to chat to any one of us that happens to be available at the time. So if you are visiting anyway, feel free to click on it, let us know what you think, have a chin-wag and we might invite you round for coffee!
We like to hear from people - that's what makes us so different from most Internet Retailers! If you have a query, a comment, some criticism, want to know if we sell something you can't find on one of our sites, or maybe you would like to send us a cake (please note that this would make you VERY popular) and want to know our personal preferences then please do get in contact somehow.
1. You can click on the 'Need Help?' button that appears on each page of the site. This groovy little gadget allows you to chat to someone in the office, we can direct you to particular products or pages, give you some advice, or just tell you what the weather's doing in Norwich, if that's what you want to know!
