I hope to explain our role in the carrying out of funerals and some of the things you might need to think about at such a distressing time. I believe strongly that at a time of loss and bereavement, the services we provide are exceptionally important.
We pride ourselves on quality above all. We have a traditional approach, though each funeral will be different as we are very much guided by those requesting our services. We will do our very best to carry out your wishes in full.
We are also here to listen and to advise you. The passing of a loved one, as well as being upsetting can be very stressful. We will do our utmost to give you any information you need.
Paul Williams Independent Funeral Directors Ltd.
Our Mission Statement
Paul Williams Independent Funeral Directors Limited
Throughout every aspect and stage of the service we provide we strive to work with the utmost care, respect and professionalism, affording every client the individual attention and premier-quality service they need and deserve.
It is our primary objective and solemn aim to be a funeral service provider of the finest quality every family can rely on in their time of need.
, the well-known bakers and confectioners. then we are just past
Our location is approximately equidistant from Manchester city centre and Bury town centre. We are ideally located for those wishing to travel by public transport, with the
The National Association of Funeral Directors demands high professional standards so, in order to be accepted into membership, funeral firms are assessed against strict criteria. Members of the NAFD are then required to abide by a stringent Code of Practice and are monitored regularly to ensure a high quality of service is maintained.
5) To provide clients with full and fair information about services. To have readily available price lists covering
7) To give a written estimate of charges and disbursements to be paid on a client's behalf, together with a written confirmation of funeral arrangements. No contractual agreement is entered into until these documents are accepted by the client.
8) To provide the client with an itemised account in a form readily comparable with the estimate.
1.2 Members shall provide the highest professional standards in all elements of the service they provide to each individual client(s).
2.2 Soliciting for Business
Members shall not solicit or offer any inducement of any nature for instructions for funeral services or any other associated services (i.e.: pre-paid funeral plans, memorials etc); nor shall they engage or reward any other party – whether an individual, a partnership, a company or other formal or informal association or group – to do so on their behalf.
Members must prominently display details of the ultimate ownership of their business both outside and inside each premises and on all literature, business stationery and on all advertising and promotional material.
4.1 Members will provide a choice of at least four coffins at varying prices, one of which will be an inexpensive and plain type, which must be shown in a brochure and displayed in a showroom wherever practicable.
6.2.1 Clients must be provided with a detailed written estimate at the time of arranging the funeral, or if that is not achievable then as soon as practicable afterwards. Where a consumer requests an estimate, in writing or otherwise, at an earlier stage (e.g. during an initial meeting or over the telephone), members should provide this as far as is practicable to do so. Members should make sure that clients confirm their acceptance of the estimate formally, as long as possible before the funeral takes place.
Where only an approximate cost can be given, it must be made clear that this may vary. The ‘confirmed’ cost must be supplied to the client as soon as possible.
6.2.5 A revised estimate, showing the changes made and the alterations to costs must be issued wherever practicable, where the client varies their original instructions, and again the client should formally confirm their acceptance of such changes.
6.3.1 A fully itemised invoice, which should mirror the estimate whenever practicable, is to be provided to the client either after carrying out the funeral services as specified or as agreed with the client, before the funeral. The total amount charged should be as per the original or revised estimate as agreed with the client. Where approximate costs were given for disbursement items then the final cost, together with the reason for any variation should be shown.
7.3 Members must provide adequate facilities for clients, in terms of reception areas, arranging rooms and toilet facilities.
9.1. Members should offer and provide either directly or through suitable agents or sub-contractors, floral, catering, monumental and pre-paid funeral planning services. Members shall ensure that such agents and sub contractors are bound by all the relevant provisions of this Code while providing such services for the member’s clients.
10.1 Members shall properly train all staff employed, taking full account of the sensitive nature of the service provided.
