Company Background
The Reina Group, based in Folkestone, Kent, was incorporated in 2003 as a domestic and commercial plumbing business.
We are now one of the leading organisations covering these areas of expertise in Kent and East Sussex.
We are passionate about sustainable construction and are continually looking at how we can make improvements in the products we offer our clients to meet their expectations of high quality and environmental standards.
As part of our ongoing commitment to health and safety, we are Gas Safe and CHAS accredited, with our own dedicated Health and Safety advisor.
To find out more about what we offer, please explore the rest of our website. Alternatively please contact us to speak to one of the Reina Group team, who we will be happy to explain more about any aspect of our business.
Company Policies
The Reina Group follows a set of robust policies that are designed to ensure that the company operates in a way that exceeds the requirements of our customers, meets legal and statutory requirements and has a beneficial impact on the environment.
We are a dynamic & customer focused organization providing a complete solution service to our clients' requirements, from design to installation through to maintenance
Company Mission Statement
Our mission is to become a first choice partner for all our customers in respect of the services we provide.
For further information, please click on the following Reina Group policies;
The quality policy of the Reina Group is to achieve sustained, profitable growth by providing services and products which consistently satisfy the needs and expectations of its customers.
This level of quality is achieved through adoption of a system of procedures that reflect the competence of the Company to existing customers, potential customers, and independent auditing authorities.
Achievement of this policy involves all staff, who are individually responsible for the quality of their work, resulting in a continually improving working environment for all. This policy is provided and explained to each employee by the Managing Director.
The Reina Group recognises that inherent in the nature of the services we provide to our customers is a potential to impact upon the environment.
Our aim therefore is to continually reduce the impact of our business on the environment by adherence to the following guidelines:
By working with our suppliers and industry bodies, we will keep abreast of the latest technology to ensure we are always offering the most efficient and responsible designs and installations available
It is the responsibility of the Managing Director of the Reina Group to implement the above policy and to monitor our continuing performance against it
At the Reina Group we are committed to embracing quality management standards and ensuring that we stay at the forefront of the industry for the services we provide. We are accredited to the following professional bodies, reinforcing our commitment to meet the highest industry standards in delivering our services.
The Reina Group are MCS regulated for the installation of heat pumps. The MCS is an internationally recognised quality assurance scheme. It was designed with input from installer and product representatives.
The Reina Group recently achieved CHAS certification in 2012. CHAS is established as the market leader for health and safety pre-qualification in the UK. It is a non-commercial scheme available to suppliers (those who provide goods and services) and to organisations (buyers) looking for suitably competent suppliers.
The Reina Group’s decision to work within the CHAS framework reflects our commitment to make improvements in Health and Safety, which is a fundamental part of the Reina Group ethos.
The RECC Scheme logo is a sign that the Reina Group has agreed to abide by the high standards set out in our Consumer Code.
The Reina Group is Gas Safe Registered, our membership number is 189267. The Gas Safe Register is the official gas registration body for the United Kingdom and is appointed by the relevant Health and Safety Authority. By law all gas engineers must be on the Gas Safe Register.
WIAPS is funded by Water Suppliers to administer an approved plumber’s scheme. In order to become a WIAPS member, a plumber has to show they have been suitably trained and has adequate knowledge of the Regulations; by passing a WIAPS assessment and that the company has sufficient public liability insurance cover.
Water Suppliers often get asked by their customers to recommend a plumber. On request, WIAPS will provide their customers with details of Approved Plumbers, of which the Reina Group are registered members.
The Reina Group are a registered BREEAM Assessor for the Code for Sustainable Homes. All of our assessors understand the process and technical issues covered by the scheme for which they must be qualified and licensed.
The Health and Safety Assessment Scheme provides Clients with the assurance that the Principal Contractors and Contractors they are appointing are competent to perform their required tasks. This scheme saves time, money and effort to both Clients and the people they want to work with
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