We aim is to provide the most professional service that we possibly can. We are also consumers and we have set up our business to offer and treat our clients how we like to be treated.
We are a small business and it is not always possible to answer the telephone when you call. If you leave a message we will call you back within 24hours. We always arrange a convenient time to visit your property to evaluate the property and work.
Our surveyor will then have a conversation with you to discuss the problem, our solution, the work involved and agree a specification. Based on this conversation our surveyor will then write a detailed specification & quotation, which you will normally receive within 7 working days. Sometimes we provide more than one quotation if for example more than on type of material can be used. We can also provide samples of the materials that we propose to use.
You have received and accepted our quotation. All roofing works are weather dependant and it is difficult to actually schedule the work. Normally you do not need to be at home while we are carrying out the work. We will arrange a convenient time to complete the work, which is subject to weather and will call you regularly with an update to the exact start date.
As we provide a quotation the price quoted is the price you pay. Sometimes the value of the work is more than £5,000.00 and at this point we will arrange with you staged payments. We will never ask for money up front unless non-returnable specially made material is needed such as a Skylight or Aluminium Guttering.
We request that you reciprocate our trust by adhering to our terms of payment. Upon completion of the work we will raise an invoice, that is payable in full upon presentation. Payment can be made by cheque payable to ‘Toucan Roofing Ltd’ or bank transfer.
All materials used remain the property of ‘Toucan Roofing Ltd’ until the work is paid for in full. Toucan Roofing Ltd reserves the right to charge interest and/or late payment fees on any invoices that remain unpaid after 28 days.
As a TrustMark registered company we must either give or offer a 10 year insurance backed guarantee for any work costing more than £250.00 + VAT for properties that have sole occupancy. In accordance with this requirement your work will attract a minimum 10-year insurance backed guarantee from Quality Assured National Warranties (QANW Ltd), the premium of which we will pay. We are authorized by Redland and Icopal contractor and can offer manufacturers insurance backed guarantees up to 20 years.
We are very proud that over 60% of our business is from client referrals. If you are not one of those clients, firstly thank you for thinking about employing us.
We are fully insured with £10,000,000.00 of Public and Product Liability and £10,000,000.00 of Employers Liability Insurance, please click here to view our documents.
This level of insurance is normal for our industry, however, sometimes this level of insurance is not sufficient for example if we are working over 4 storeys. If this is the case we can arrange additional cover for specific projects.
Toucan Roofing
We are roofing contractors that undertake all aspects of roofing from simple roof repairs to roof overhauls, replacement of flat roofs, slate & tiled roofs, all types of guttering, fascia, soffit and leadwork.
Based in Little Chalfont with personnel in Watford, Bushey, Edgware & Pinner we are ideally placed to service North London, North-West London, West London, Hertfordshire and Buckinghamshire. Our clients are mainly residential, however, we also work for Retirement Homes, Estate Agents, Commercial and Building Contractors.
If you are not a homeowner and looking to purchase a property we can also provide a roof survey report.