Making a Complaint
Ladbrook Insurance was created by our founder, Martin Ladbrook in 2000. Martin had identified a growing need for quality insurance advice and products for the third sector. He recognised that third sector organisations had an increasingly important role to play in society and that the charitable, social enterprise and voluntary organisations that make up the sector, needed specialist insurance advice.
Throughout our history, we have remained loyal to this founding purpose. We believe that our independent, advised and specialist approach provides particular advantages for our clients. What is more, our culture embraces an ethical approach to complement the very sector we were created to serve.
Our experienced team have helped the business grow, embracing and informing our values. Everyone at Ladbrook is involved in charitable causes that are close to their heart. We live and breathe charity and we believe that is why so many charities choose to insure with us.
In 2016 we were proud to be awarded the prestigious Public Interest Award by the Chartered Insurance Institute. This award was for our market leading Community Library Insurance product. We were also thrilled to be shortlisted for Community Insurance Broker of the Year at the Insurance Age UK Broker Awards.
We would welcome the opportunity to discuss how we could add value to your charity, voluntary organisation, community group or social enterprise. We would be delighted to offer advice to your organisation, contact us today to see how we could help with your
Founded in 2000 to serve the third sector, Ladbrook have helped organise charity insurance for thousands of non profit organisations. Why do so many customers choose Ladbrook for charity insurance?
We are Independent. W
e are not tied to a single insurer and in fact place business with over 30 different carriers, including the leading charity insurance companies.
which means we can discuss and recommend the appropriate products for your organisation.
underpins everything we do. We believe in conducting business, the right way and publish and constantly update our ethical policy.
Our clients have a wide spectrum of insurance requirements from simple public liability and property risks to more complex requirements for organisations working with vulnerable clients. All sizes of Non profit organisations choose Ladbrook. We have organised social enterprise insurance for medium and larger organisations whose role is to create a profit for investment in social good. We have also helped thousands of smaller non profit charities that are looking for a simple community group insurance solution.
County House, Waterside Business Park
M Ladbrook Ltd t/a Ladbrook Insurance is a limited liability company, registered in England and Wales: 05711191. Authorised and regulated by the Financial Conduct Authority, Canary Wharf, London. FCA registration: 448916.
We work almost exclusively in the third sector and we know that high standards are needed to ensure we are providing the best support possible to all of our customers.
If something has gone wrong or if you are dissatisfied in any way with us, we want to hear about it straight away so that we can immediately focus on putting it right. Below are details on how you can go about making a complaint to us, we hope you never need them.
We will write and acknowledge your complaint and provide you with a direct point of contact which we investigate what went wrong.
In the highly unlikely event that we are unable to resolve your complaint within eight weeks, we will write to you with a final response which will most likely explain our investigation and confirm our decision or provide a timescale for completing our investigations.
However, if you are not happy with the final outcome we provide, or if we do not provide the response as detailed above within 8 weeks, you can refer your complaint to the FOS.
