I used VisionsLive for a very important on-line customer forum we were conducting for a large energy provider. The software on its own is very intuitive and provided myself and my client with exactly the platform (and output) we needed. However, it is the customer service provided by VisionsLive staff that sets it apart. I felt like my project really mattered to them and they helped me from start to finish to ensure that all went smoothly. Could not recommend highly enough!
VisionsLive has been a key partner since we launched online text-based qualitative research in the UK and international healthcare market. The company has not only facilitated our product development by providing the initial training required and enabling internal training for moderators, but it has actively supported our sales activity to help us convince our customers of the value of the product offering. VisionsLive online discussion groups and bulletin boards are stable platforms, and extracting the data and transcripts is straightforward. Support has always been active and timely – and furthermore, sensitive to our needs and timelines.
Excellent service is a very rare commodity in today’s digital age, where automated communication is regularly placed ahead of friendly and personal service, so we were extremely pleased with VisionsLive’s approach. We experienced efficient, friendly and prompt replies from the VisionsLive team at every stage of our project implementation. We are always able to speak to a real person at the end of a phone if we need to, no matter what time of day or night; there is someone to look after us. First class service!
The VisionsLive software challenged our thinking around online focus groups and bulletin boards. Other products we have used in the past have been disappointing. However, the interactive tools and thought that has gone into creating a great respondent, moderator and client experience have won many fans amongst our employees and blue-chip client base.
Gusto Research Limited
We've been using VisionsLive for three years now, starting with your online focus group platform and later your bulletin board capability and the associated app. We've found your platforms easy to use, highly functional, good value for money, and happily not prone to glitches! On top of that, we've always found your team very responsive and appreciate being able to demo different products to make sure they'll meet our project needs. I've recommended you to my clients before as a result. Our thanks to the team.
Our 6 week project on the platform is going so well – our clients love it!” & “The help desk was just amazing – as always extra fast and helpful, it’s like they’re in the office down the hall, actually even better than that. You really are the best team to work with!
VisionsLive decided in late 2015, to carry out an un-commissioned piece of research to use as a case study for the online qualitative approach. ...
VisionsLive has released yet another new training video, this time in Arabic. The customer help video is the latest to complement the Text Chat Focus Group guides that the company released in September. ...
Online qual research platform provider, VisionsLive has released a new training video and an accompanying guide which will encourage researchers to use text chat focus groups to gain insight more quickly, easily and with less expense. ...
