We are a professional, family run company and have over 50 Years experience in the industry, putting our expertise to good use in every job we undertake. Our number one goal is customer satisfaction, so why not visit our testimonial page, here you will see genuine responses from our customers over the years.
We are proud of our work and our reputation, therefore all our work must meet our strict quality standards. Further to compliance with our own strict standards, we are bound by the standards of the
We repair, maintain and renovate all wall surfaces including Stone, Brick, Pebbledash, Spar Dash, Render, Exterior Plaster, Stucco, Tyrolean, Harling, Masonry, Concrete and Rock. If you have an exterior wall in need of renovation, we will certainly be able to provide you with the correct and suitable solution.
We train our staff, not only in the technical requirements of performing their role, but in helping them become a valuable member of the team, encouraging openness and honesty. As a family run business, we recognise the value of a close and safe workforce, therefore ensure all our staff complete Health and Safety compliance training prior to working on site. All our applicators are fully qualified in their field. We continually monitor our teams’ work as part of our continuous improvements statergy, ensuring each job is completed to the highest standard.
The Customer Care attribute of our business ranks the highest priority in our values. We strongly believe, customer satisfaction is paramount. Therefore we have specifically put methods and procedures in place to monitor and improve at every opportunity. We owe thanks to our customers over the years, who have offered honest feedback, which in turn helped us tailor and fine tune our service accordingly. We are always striving to improve, so if you have any feedback, good or bad, please do not hesitate to fill out our feedback form on the right hand side of every page. Alternatively, you can
. If you are an existing customer and have a query or require assistance, again please do not hesitate to contact us, we will do everything we can to help.
As mentioned in our Service Promise below, one of our aims is to provide peace of mind for all our customers. We achieve this by openness and transparency in our process, so you know what to expect and when to expect it. Part of that process is providing all our customers with the assurance of our no nonsense guarantee. Every customer, upon completion, is provided with a written guarantee for the work undertaken. We are so confident in the products we use and the workmanship of our staff, that we provide a full written guarantee on our applications, giving you absolute peace of mind. In addition to our company guarantee, we can also offer insurance backed guarantees and manufacturer backed guarantees.
We provide you with a free no obligation report, specification and quote consisting of:
"To become acknowledged as the leading wall coating company throughout the UK, while retaining our strong family, customer oriented values"
We have implemented various methods and procedures to help us in achieving our vision. This section describes our clear service promise and our core values.
By applying core values within our company, this will help us naturally achieve our vision. Our staff are hired, driven and trained by the following values:
As the majority of our work comes from word of mouth, an impeccable reputation is critical! If we are to service our aim to 'Become the
leading wall coating company
The preservation and enhancement of our reputation depends on our good ethical conduct, a reputation we are immensely proud of. The principles that govern the behaviour and activities of Avant Coatings Ltd are reflected in our values and 'Our Service Promise'.
As an exterior wall coatings company, we are aware like any other company of the impact on the environment. This is why we aim to reduce our carbon footprint with a range of measures implemented in our day to day working and provide wall coating solutions that actually absorb carbon from the atmosphere as it cures.
In day to day activities, the company and our staff are required to adhere to a specific set of rules and procedures known as 'Our Service Promise'. These are put in place to ensure we treat every customer in the same way and deliver quality and customer service second to none. 'Our Service Promise' comprises of the following:
Provide professional accurate advice tailored to individual circumstances
Provide peace of mind with our 10yr and 15yr guarantees (depending on solution)
I have been in the wall coatings industry since leaving school, all those years ago! If there is one vital thing I have learnt in my time, it is, that to 'Thrive and Survive', especially in the current economic climate, a good attitude and specific attention to quality and customer satisfaction is the key attribute of any business.
