At Keytime, we pride ourselves on our unique combination of experience, value for money, product excellence and customer satisfaction.
For more than 25 years, we’ve been providing software to accountants. As part of the IRIS Software Group, more than 1,800 accountancy practices trust us to deliver great software at a fair price; we take that trust seriously. It’s no coincidence that we’ve been nominated for ‘Product of the Year’ at the British Accountancy Awards for five consecutive years. We have an unrivalled understanding of the regulatory challenges and pressures that accountants face.
In the last few years we have seen a huge amount of new legislation, including the largest change to UK financial reporting for over a decade (FRS 101 & 102) and fundamental changes to pensions and payroll in the form of Automatic Enrolment. Our range of solutions help automate the compliance burden and allow our customers to spend more of their time delivering higher value work for clients.
We've invested heavily in our support team, and the tools they use to support our customers. Our helpdesk isn't hidden behind a customer login, and we publish our satisfaction ratings. Over the past 100 support tickets where our customers left feedback, here's how we've done:
We've dedicated ourselves to making the lives of accountants better, so we love receiving notes from our customers. Here's some of the lovely things our customers have had to say about us:
The email support is great; the team is always quick to respond and helpful. We know from the nature of our own business that the usability of software is crucial. We find the software is easy to use and extremely reliable. Ultimately this helps us to be more efficient in the way we work and the service we can offer our clients.
KEYTIME OBJECTIVE LIMITED
Company Reg No. 5285245 VAT No. GB855888654 ICO No. Z8255564
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Help & Support:
is the best place to go for help, support and advice about using our products. You can also ask us questions, report problems, give feedback, make suggestions and check the status of existing queries.
If you'd rather speak to a member of the team on the phone, call 0161 484 3500, we're here 8:45am — 5pm Monday to Friday.
