I’m sorry you don’t know me but I along with my wife visited Hale Place today as we are looking for a care home for my 90yr old father with dementia.
Dear Kevin and the wonderful staff at Hale Place – What fantastic care you gave Joan, even in her confused state; she managed a ‘thank you’ to all the staff for helping her. It was genuine kindness and Joan knew it.
Sonia Boakes – TMBC, Counsellor
I cannot find enough words to express my gratitude for all the love and care you gave to my mother. During her six years at Hale Place, you devoted time and attention to her and provided a homely and loving environment. Nothing was ever too much trouble and above all, you made her so very happy and for all this I will be eternally grateful. You are all absolutely amazing and I thank you from the bottom of my heart.
I have been coming to Hale Place for about two years, spending two hours every day. I cannot find anything to complain about whatsoever, all the staff are all so helpful, nothing is too much trouble and it is so well run by the management team.
Congratulations to all the team at Hale Place, especially Vicky and Carol. I am not surprised to hear of your recognition for excellent care as I was so pleased with everything you did for my late mother, Violet Ellix, especially during her last few days. Whenever anyone asks me about residential care for dementia patients, I recommend you without hesitation and am so pleased to hear that you continue to provide such a professional, dedicated and personal service to those in your care. Congratulations again. Jane Gardner
Your care commission report was very impressive indeed : I had taken a good look t it a week back ,so great to share the good news!:)
The family are always made to feel welcome and even our children like coming to visit Grandma in HP. HP regularly organise family events and these are always a treat, we see first hand how good the care is and how well our family members are being looked after. What an amazing place! We highly recommend HP and everything it is doing. Well done to everyone there. Karen Clark
Hi Kevin – I just wanted to say a huge thank you to you and your team for all the advice, help and support you have given my parents, right from the first contact. You have been amazing and it is greatly appreciated
Advice, help and support
I would like to express my thanks to all the fabulous caring staff that looked after my friend Eileen. This home is a wonderful place and really is like your own home. Nothing is too much trouble for the friendly staff. It is clean and comfortable. Eileen’s room was really lovely. A lovely bright airy lounge and conservatory and fabulous garden. I know Eileen would like me to express her thanks and gratitude for making her stay with you over the last few years a happy one.
We are newcomers to Hale Place but I have to say that my family and I have been overwhelmed by the professionalism, kindness and friendliness of absolutely everyone we have met.
Where do I start about Hale Place and Kevin and his amazing team… We viewed lots of dementia homes for my lovely Nan Nellie a few years ago and what an upsetting task that was, from elderly crying and screaming, banging on windows, lots of sights me and mum will never forgot, we left lots of places in tears and could never have left our loved one there, till we walked through the doors at Hale Place, it is such a special place, from the second we walked through the doors we just prayed they had room and would have Nellie, Kevin and the team are amazing, they are so kind, calm, loving and excellent at their jobs, whenever I emailed Kevin with questions about Nan a reply always came very quickly and thoroughly, nothing was ever too much, the home is immaculately clean, the smashing home cooked meals, the in house activities and day trips, we were always included and Nellie had a great time and was safe and loved at all times, they let us dress Nells room like home, visit whenever we wanted, endless tea and biscuits whenever Nell wanted, they let Nelly do all the things she loved, cleaning and sweeping and helping out. When unfortunately Nell fell and broke her hip they knew her time was very limited and they brought her home from hospital and cared for her that last week with love, care and dignity we will never ever see again or forget, we were by her bedside and never felt in the way. We will love Kevin and his team forever, they are always in out hearts and prays for the help and support they gave when we needed it, it was beyond their job specs and they are unbelievable people. Hale Place is amazing! Truly a peace of heaven on earth. The farmhouse and garden are just like a real home and residents are free to move around as they please safely, not locked up! I cannot sing their praises enough because there are not enough words to express my gratitude. I cannot even start to understand all the things that go in behind the scenes to make it all run so well and have that special atmosphere , but from the outside looking in WOW!!! We cried when we left the viewing of Hale Place because it was so perfect and for Nan to finish her last years with them has and will always give us great comfort. I am very proud and pleased to nominate Hale Place, I still cry when I talk about them and am crying now just remembering the stress they helped us with at the time we needed it most, home from home, it was like leaving Nellie with family. They are and the home is truly brilliant! Maddie Nellies Granddaughter x
