BRIGHT UK LIMITED

ABOUT BRIGHT UK LIMITED

Based on this we know what it takes to become a best in class customer service operation and have perfected our tools to help clients achieve this.

Read more about our philosophy and industry first research findings in our 25 page white paper downloadable at the bottom of this page.

you can read about the difference we have made for our clients in various sectors. The majority of the Bright team have worked in customer contact management roles and understand the challenges involved in running an effective operation. Our team helps bring to life the insight and provide actionable recommendations for improvement.

We are not a technology company, we are a consultancy business underpinned by market leading software that enables us to help clients narrow the gap to best practice customer service.

Mats has 20 years’ experience in the contact centre and research industry, working all over Europe in director roles at companies such as Teleperformance, OneSource and Frost & Sullivan. He became a partner in Bright Group 2004, founded Bright UK in 2006, and is a regular keynote speaker.

We are unique in offering all three and linking them; helping customer service directors, CEOs and contact centre managers see how they drive each other.

Bright Navigator is an automated satisfaction survey tool for companies with a high level of customer contacts. It measures continuously; providing real time insight into what customers think and why. This data is broken down by product, customer type, staff member or channel. To us, that’s the basics, read more about the bells and whistles inside.