Agent Advice: Helping Your Team Deal with ‘Angry Customers’ -
Every Cloud Has a Digital Lining: Daviker Secures G-Cloud 8 Agreement -
We’re delighted to announce that Daviker has recently been awarded an agreement to supply to the public sector. This will be under the G-Cloud 8 framework. What Is G-Cloud 8? G-Cloud is an initiative targeted at public-sector bodies in departments of the UK Government of commodity IT services; particularly bodies that use various cloud computing software. The initiative consists of a […]
The speech analytics market has hit global headlines this month, as research into its growth has been released by multinational market research firm, MarketsandMarkets. Figures indicate that the speech analytics market is estimated to grow from USD 589.1 million in 2015 to USD 1.60 billion by 2020. This represents an estimated Compound Annual Growth Rate […]
Daviker is a business that has thrived on family values. We believe in trust, respect and treating people fairly and have built a team who hold these same values at the core of everything they do. Over the past 20 years the family business has grown into an international, multi-million pound enterprise with over 50 employees across 3 continents.
Daviker as a company has been around for a long time (in a few different shapes and sizes) so we thought we’d give you a little plotted history of our journey.
The Daviker team stretches far and wide so we thought we’d give you an introduction to the some of the key team members here at Daviker and tell you a little about their experiences.
At Daviker we recognise we are here to serve and support our customers. We promise at all times to provide a professional service and deliver solutions that can be relied on.
Daviker have partnered with some of the world’s leading software solutions suppliers so that we can deliver best of breed solutions to our Customers.
Daviker launch Speech Analytics software to UK and South African market.
Daviker becomes a founding member of the Network AMD Working Party, working together with key stakeholders to develop and promote a reliable way of deploying AMD.
Daviker become UK sole distributer of Pro Scheduler, workforce management and scheduling software.
Daviker is registered with Ofcom for National numbering scheme
Daviker launch Agent Safe Pay, PCI Compliant payment process for credit cards.
Daviker become a partner for BT Wholesale, further driving down the telecoms costs for their customers.
Daviker launch IVR SafePay, the powerful automated 24/7/365/payment collection system for the collection of fines and outstanding debt.
Daviker launch Total Workflow in the UK – Workflow and case management software specifically aimed at SME’s.
Daviker become reseller of Noble Systems, continuing the long standing relationship with the TouchStar product.
Daviker achieves the coveted ISO9001 accreditation.
Daviker move to City View House offices.
Daviker open development centre In Chennai India.
Daviker launch in South Africa.
Daviker install first Touchstar Call centre in the UK.
All businesses are consolidated into the company that is now known as Daviker Ltd.
The Fricker family owned a group of businesses providing telecoms services such as end user training, Least Cost Routing, call centre installations and support, phone system installations and maintenance.
Looking after our customers and delivering world class solutions is central to everything we do. We deliver solutions; the result of which is increased productivity, reduced costs and increased compliance.
All of our solutions have been selected to complement one another, each can be delivered independently or combined together to provide a world class enterprise solution. By combining excellent solutions with a team of amazing people who hold customer service at the heart of everything they do may go some way to explain why over 97% of Daviker customers would recommend us to a friend. Daviker, Solutions To Rely On.
We are proud of our dedicated team who hold customer service at the heart of everything they do. Based out of the UK we follow ITIL and ISO methodologies to deliver a consistently high level of customer service. We don’t hide behind behind our technical support desk; instead, we support our customers on the phone and face-to-face.
David has over 25 years of experience leading the implementation of technical solutions within the communications industry. Under his direction Daviker has continually enjoyed year on year double digit growth whilst ensuring that integrity and customer support is at the core of everything Daviker does.
Gillian has run several successful telecoms companies and has over 20 years of experience in banking and finance. Gill has provided Daviker with steady financial guidance throughout our growth and works with our customers to deliver solutions that work financially for both parties.
Nigel’s background with Business Link UK puts him in a very strong position when it comes to understanding business and their unique processes. Nigel works with our clients to get a clear understanding of their processes and provide a solution which gives TotalWorkFlow users considerable market advantage.
Barry is a solutions driven highly motivated developer with superb people skills. His ability to communicate extremely technical information in a jargon free and simple way helps him day to day in his role overseeing in-house development team.