MTS MANAGEMENT SERVICES LIMITED

ABOUT MTS MANAGEMENT SERVICES LIMITED

And do you know the single most quoted reason for a new recruit not lasting long - what was promised at interview never materialised. And most often out of that are the intangibles - "we are a people company", "there are plenty of chances of promotion", "you will be given all the support necessary to do the job", "you need a life outside of work".

It has been dubbed the Emotional Contract. The implicitly agreed pointers to culture in the company. Terms that are too vague to be legally binding, but indicate the way that people are expected to work, how they develop, how they interact. If you break it they may not have recourse in law (yet), but they will vote with their feet. Especially the ones you really want to keep, the ones with the "get up and go". Lie to them and they will get up and go before you even realise what you've done.

There are now products and systems on the market that attempt to match people with companies that suit them. Success rates can be very high and help the company to be far more productive.

There is a book doing the rounds that was published ages ago, but that people only now seem to be taking seriously. Anyone who is serious about customer care in motor manufacturers or dealer groups should read this book and challenge their own ideas....

We are all at a real crossroads, being buffeted by forces out of our control that will change the way our country operates and change many of our own ways of life beyond recognition. And looking at the news today, the town of Luton might just be the embodiment of the challenges we all face....

Company Registered in England 5120417.

Registered Office: c/o Shefford Business Centre, 71 Hitchin Road, Shefford, Beds SG17 5JB