All Hostcomm's services are delivered to you through a multi-service mesh network, giving greater protection against outages. While we prepare for any unexpected outage and its consequences, our service is secure and reliable and outages are rare thanks to the quality of our suppliers and components used.
Get in touch with our Hostcomm advisors today to get your hosted system up and running.
For Rutter Green having a reliable telephony service is vital to their estate agency and lettings business. They turned to Hostcomm to provide a hosted telephony service, which was easy to set up, reliable and cost effective.
Hostcomm Ltd is a company registered in England and Wales. Company number: 05113945
Some customers may be more important to your company and require a faster response. Hostcomm can set up call priorities so the caller ID of a particular VIP customer is recognised and given higher priority.
Tag calls by your business needs
Another way of helping and alerting the agent to the type of call they're about to receive is through a colour coding process. The call routing system can colour-code the inbound call based on information that you set up.
This could include location, product type or VIP customer and the agent knows instantly how to respond. Colour coding works well because agents can process this information faster than by reading a message.
Hostcomm can provide callers with a unique PIN, allowing them to be routed through to a specific team.
How a Dialler Helps
A dialler can help smooth peaks in call volumes and reduce the length of time customers are required to wait in a queue.
Call volumes are spread evenly through the day, aiding agent productivity
HOSTCOMM NEWS
Today’s connected, digitally-savvy customers place enormous pressure on businesses to change and adapt their methods of contact. It’s a significant change with an impact across all industries and telephony and contact centre services are no exception.
Hosted telephony and hosted contact centre services give enterprises the edge they need to deliver the best service at a reduced cost. With hosted telephony, there's no need for an in-house PBX or physical phone lines to be implemented - the hardware you'd usually need is hosted by your service provider.
Taking the idea further, a hosted contact centre is a full customer experience service. All your inbound, outbound and self-service customer interactions are hosted on your service provider’s back-office systems.
But how can these two intertwined technologies help enterprises and contact centres? What are the unique benefits that are driving the adoption of hosted telephony and hosted contact centre services? Here are six key advantages to making the switch:
Choosing a hosted service gives you everything you’d expect from an in-house service, with the added advantage of your provider’s expertise and ready-to-use infrastructure.
With a hosted service, the issues of management, maintenance, and updates to your telephony and contact centre systems are the responsibility of your service provider. Whenever you need support, you’re able to turn to your provider for help at no extra cost.
A good hosted contact centre provider will constantly evaluate their service and update it to offer the latest features. Without the commitment and long-term investment in hardware, you’re free to take advantage of every new advancement as soon as it becomes available.
Finally, the issue of security is a fundamentally misunderstood aspect of hosted services. While some business owners assume that hosting and transferring data off-site to your service provider increases your exposure, there’s a good chance that a hosted service could reduce your risk.
The right service providers will have a focus on security - implementing robust firewalls, encryption, and enterprise-grade protection. With numerous customers to protect, this will typically go above and beyond your own in-house IT security measures, giving you complete peace of mind that your data is safe. Some will even provide dedicated servers for you, a more secure alternative to the commonly used multi-tenant platforms.
Find out more about Hostcomm secure hosted contact centre and telephony for enterprises. Call 0808 168 4400
Contact our sales team and one of our Account Managers for support with new products or upgrades.
Whichever communication channel your customers use, they’ll expect a minimal wait time and an agent that's friendly, quick and efficient. That’s the product of a landscape where customer experiences are increasingly joined-up and customers are used to having more control over how they interact.
