Kwintessential’s team in the UK can be split into the following:
Our experienced sales staff have 1 simple objective – to look after our clients. They ensure that they understand your needs and will provide a proposal for your tailored language solution. They are happy to provide free quotes on request, or to help with any other questions you may have.
At Kwintessential we take quality assurance seriously. In order to get things right, we understand a mix of internal and external audits must take place to ensure we are providing excellent customer service as well as services that hit the mark. Our business is built on improvements to everything we do, all year round.
> We are one of the few translation agencies in the UK to hold the prestigious ISO 9001 accreditation. This standard certifies that we adhere to rigorous quality management procedures and is a reflection of our core belief in being 100% customer-focused. Our quality management system under ISO 9001 involves all parts of our organization, including top-management, and is designed to encourage a process of continuous improvement.
> We are very proud to also hold ISO 17100. This prestigious accreditation is specific to translation services and has only recently gained ISO status. As holders of this standard, Kwintessential are in the vanguard of agencies pushing for translation best practice to become standard. ISO 17001 means that we have rigorous recruitment and vetting procedures for our linguists, highly developed quality management processes, and that we never use machine translations.
At Kwintessential you can be assured that we take quality assurance (QA) seriously. Our business is built on improving performance so that our clients receive the best possible experience. We are passionate about what we do and dedicated to offering a world-class all-round service.
Below we have outlined our quality management systems and processes. As an ISO: 17100 certified company our practices and procedures are audited by an external company. These have been deemed to be of an internationally recognised quality and standard.
As a team our goal is to provide top-quality services and/or products to our customers on time and within budget. In order to achieve this, the company operates a Quality Management System that has gained both ISO 9000:2015 and ISO: 17100:2015 certification including aspects specific to the provision of translation, interpreting, cultural awareness training and multilingual design.
The structure of our Quality Management System is translated into practical guidelines in the Kwintessential Quality Policy. All team members understand the requirements of this Quality Policy and abide with the contents of the associated Quality Manual. We constantly monitor our performance and implement improvements when appropriate to ensure we are continually bettering ourselves and never complacent.
Due to the nature of our business, our clients come from far and wide. Spread across the globe, we work with people in all manner of sectors and industries from legal to hospitality to PR.
“Thank you SO much. I will certainly be recommending Kwintessential Ltd. for your prompt and accurate service.”
Kwintessential’s office in London is currently looking for interns for a 3-6 month period starting from January 2018.
Our office is based near St Pauls in central London and, though this is an unpaid internship, we will provide a contribution to cover expenses.
The role will involve working with our sales and marketing team and will include the sending out of marketing materials, updating our client database, using social media and helping other departments of the company where necessary.
