You are running your company’s IT function. Your company is fundamentally transforming how it operates as a business: moving from a model where each country runs it’s own operations to a centralised model, and you need to follow suit. Quickly.
This doesn’t just mean changing a few job titles and reporting lines. It means fundamentally changing how your people work together, who does what, which capabilities should sit where, and how you should best interact with the rest of the business to serve your customers. A new operating model.
This change needs to be designed by your team so that it’s right, and they need to own it to make it actually happen, and to make it stick. That’s where 8works Consulting came in.
We worked closely with the CIO and his direct reports using intense collaboration to engage the majority of the IT organisation. First, we helped create real clarity on the goal so that everyone was on the same page. We structured the work so that we could break the challenge down into its component parts, and ensured the team had all the information they needed to design the new model from the bottom up. This enabled them to make informed decisions based on the collective knowledge of the whole organisation. We tested it with scenarios and iterated the design – together.
Disrupting Business As Usual: Customer Centric Solutions
Global Energy Provider
8works Consulting were brought in to engage the organisation with the change required to deal with the difficult trading environment in which they were now operating. We worked with them for six months to develop a clear picture of where they were heading over the next three years and helped their people to map out the projects that would get them there.
We engaged 250 leaders from four business units and aided them to better define the change they needed to deliver and their role in inspiring their teams to make it happen.
8works Consulting ensured the transformation approach was joined up and that complex dependencies across business units were understood and aligned. The change also provided a platform for a clear governance framework across the organisation. Now everyone can work towards the same goal: better customer outcomes.
8works Consulting has spent nearly two years running an onsite collaboration lab – an engine for the bank’s transformation journey towards becoming a process-driven organisation. Our team drives our clients to rapidly design solutions; address challenges efficiently; spot risks early and fix issues (meaning happy regulators); and look at the organisation front-to-back, joining the dots between different locations and functions.
In parallel, we visualise process challenges and the solutions we come up with so that we can clearly communicate the change and celebrate successes with the entire organisation. This is all done in the context of designing and embedding an Enterprise Process Model as part of a company wide transformation. Not only have projects been delivered quicker, there has been a significant shift in mindset and culture that has really embedded process thinking within the organisation.
Clarity, structure and collaboration have created the conditions for this transformation to succeed. With two new collaboration labs opening up on both sides of the Atlantic to drive 'a better way of doing change', it’s certainly full steam ahead.
Designing community health services to meet the needs of an ever-changing population is complex. Doing it in a time of reduced funding is even more difficult. To add to this, our client had acquired a new health service provider that it needed to integrate into its existing organisation to deliver services efficiently and safely.
8works Consulting enabled the different functions to have serious, meaningful conversations about the future with all their key stakeholders. They emerged with genuine passion for where they wanted patient care to go and a clear understanding of their role in getting there. This ultimately resulted in a transformed organisation, improved culture, better ways of working and a more effective service landscape.
Nothing fails like success! Our client - a global manufacturer with a long, rich and successful heritage - was coming up against the biggest challenge in its history: consistent periods of losses, a lack of confidence from customers and significant product quality issues. Whilst some problems had been resolved through restructuring, the leadership team recognised they needed to invest in order to develop and grow. Maintaining the status quo was not an option. They needed to think and act differently, both as leaders and as a business. Cue 8works Consulting.
8works Consulting played a major role in helping set up this ambitious transformation by working with our client to design their company-wide continuous improvement programme. Doing this required aligning their 40 person leadership team around both the vision for the company and the level of growth needed in the future to ensure shareholder confidence. We helped our client define a range of key initiatives that would underpin the transformation and a high level plan to mobilise it. This was a truly cathartic experience for those involved, which helped move the organisation from a mindset of survival, to one of growth.
Key to our success was the creation of a culture of continuous improvement, which could only succeed with the leadership team’s full commitment. 8works Consulting prepared them to role model behaviour, truly believe in and exemplify what the entire organisation needed to do to make this change happen.
