We are a team of professionals that are constantly credited for going above and beyond what is expected of us. This statement comes as a reflection of our clients' thoughts and how they perceive our IT Support services as their IT Business Partner.
LaneSystems' technical skills cover a wide range of server platforms, including support and configuration of full cluster fail over facility and domain replication over a large WAN.
With our Dell partners we have the resources to provide expert advice on all aspects of network and server infrastructure, ranging from full cloud based solutions to hybrid local infrastructures.
LaneSystems has been continually developing new strategies and goals during their growth. The key focus has been to become your IT Business Partner, working with your business operations, acting as your IT managers, aligning your IT infrastructure to suit your business requirements.
LaneSystems Ethos
“LaneSystems believes in working with a company, not for a company, as this develops a better bond of trust. Our clients know that we will always be there to assist with growth and provide advice. Our business partners depend on LaneSystems for their IT operations, IT Support, Reliability and are not purely cost driven; this forms an alliance with all of our partners.”
Working alongside our Business Partners, we provide advice to help improve how the IT system should be ran and administered. Providing a solution for a problem or a potential problem does not necessarily mean additional costs, but ensures efficient running of any infrastructure.
give our clients full confidence they require in IT, knowing their professional IT Business Partner is simply a phone call away at all times.
The support contracts are transparent and provide a full audit trail on reported issues:
Our Business Partners provide a time scale for the completion of the resolution of a fault; this gives them more control and LaneSystems a better understanding of the urgency of the fault.
In all cases, our focus is on delivering a high quality service, designed around our clients to meet the requirements of their business operations.
In house IT provides fast on hand support for your mission critical systems. However what happens when you have staff on leave or vacation? Who manages your network or supports your staff with any issues during this time?
At LaneSystems we can provide Synergy Support to ensure you still have IT support whilst your IT staff are on leave or holiday, ensuring that your business critical systems remain functioning and maintained.
LaneSystems develops a client relationship during the 12 months contract period, documenting all areas of support required and providing a contingency plan for all mission critical tasks.
During this period we provide a full labour inclusive support contract, based on our Gold support package, to resolve any issues that your staff are having with their IT systems. This gives our clients peace of mind that their IT is being fully supported.
Working closely with your IT technician(s) and senior management, we can set the parameters of which services require managing to coincide with your current network setup, making sure our Synergy architecture works effectively resulting in the desired outcomes and seamless transition.
Clear guidelines and procedures will be documented ensuring that every party is aware of their responsibilities, ensuring a smooth coalition between both IT teams providing consistent support of your business critical systems.
Clients are encouraged to provide the support team with all relevant information required such as:
LaneSystems would work alongside the current IT support staff for the first 2 weeks to obtain relevant knowledge on the functionality of the network, this vital documented information allows the LaneSystems team to formulate a strategic overview of the systems used. During the course of 12 months, LaneSystems will be involved in any remote support if required subject to a fair use term.
Could your business survive a technology disaster?
In a world that relies on technology, every business requires a disaster recovery strategy implemented to minimise disruption and ensure business continuity.
We ask, could your business carry on if a disaster struck?
As part of a LaneSystems’ Silver and Gold support contracts, we develop a bespoken disaster recovery solution tailored to your organisation's resources and budget constraints. We ensure that your organisation can be back to work in the shortest time period possible.
Putting a disaster recovery solution in place encourages organisations to focus on core systems, provides peace of mind and safeguards the future of the business.
LaneSystems’ off-site backup solution uses full block level encryption solution with storage located in the Northeast of England. Our servers are located in a ISO 27001 and 9001 accredited facility with 24/7 security and full power redundancy. Integrated with our Dell server and storage systems, this provides a robust and resilient platform for any cloud based architecture.
