About Reventus
Reventus Enforcement Agents are a highly respected company delivering professional and bespoke services to local authorities in the South East of England and nationally from our head office in Hertfordshire.
To support in the ongoing development of our business and service improvement, we have invested greatly in improved systems and procedures, including the introduction of real-time information and updates being available to our Enforcement Agents through mobile tablets and to our clients via secure real-time access.
Reventus promotes Social and Financial Inclusion in the delivery of its services to all sections of society. Partnering with free debt advice services, we have in place established protocols for vulnerable cases.
All of our directors and senior managers are directly involved in the business on a day to day basis and are always available to deal with queries from clients and customers. Between them they have many years of experience in both the enforcement industry and local government.
We are ISO 9001:2008 certificated, again demonstrating our commitment to quality systems and processes.
...focused not only on effective collection but maintaining the foremost standards of our company's ethical foundation
Office staff provide a very good service with outstanding administration and telephone support
Reventus were highly recommended to the Council and have achieved impressive results collecting Council Tax and NDR
We are pleased with their processes and their staff are polite, courteous and thorough.
We offer a variety of payment options to help make it as easy as possible for you to make a payment...
"We have an excellent working relationship with Reventus. Their approach to collection combined with their strong customer focus, is exactly what the Authority requires.
Office staff provide a very good service with outstanding administration and telephone support and Enforcement Agents carry out their duties in a very professional manner with complaints being a rarity."
"Reventus were highly recommended to the Council and have achieved impressive results collecting Council Tax and NDR.
We are pleased with their processes and their staff are polite, courteous and thorough."
"Reventus are a professional company with whom we have built an excellent working relationship. They are focused on ethical recovery processes and customer care, which complements the Council's approach to collection."
"We are very pleased with Reventus' performance. Staff are professional and knowledgeable and work closely with us to improve our collection performance."
We have a three stage process, mirroring that of most local authorities, whereby if the complainant is dissatisfied with the result of the investigation into their complaint, the complaint will be passed to a Company Director for resolution, and ultimately be reviewed by CIVEA who provide an independent complaints procedure managed by leading industry experts.
We are committed to providing the best possible services to our customers and clients.
We recognise that our operations have an effect on the environment. The company, its management and staff are committed to a policy of compliance with all statutory and legislative obligations affecting environmental pollution, recycling and waste management.
We are committed to ensuring the health, safety and welfare of our employees and we will, so far as is reasonably practicable, establish procedures and systems necessary to implement this commitment and to comply with our statutory obligations on health and safety.
We are committed to providing a high quality service, effective management and outstanding customer service.
We aim to ensure that our enforcement agents and staff recognise that they have a role to play making certain that the vulnerable and socially excluded are protected and that the recovery process includes procedures that are in line with the regulations and our clients' requirements.
Welcome to Reventus
Reventus operates a measured and considered approach to the collection and enforcement of debts, mindful that being in debt is not a choice.
Reventus are pleased to have been awarded a place on the YPO Dynamic Purchasing System (DPS) having attained the maximum 100% score in all areas of our business.
With the experience to deliver, maintain and continually improve our market-leading and innovative services to Local Authorities throughout England and Wales, we are the first choice among our clients.
