Before working in IT, I HATED, when the IT guys would blame the ISP & the ISP would blame the IT guys etc. How many times have you felt stuck in the middle with no one actually taking responsibility? When I established, First Contact back in 2001 I was adamant we were not going to be that sort of IT support provider.
This issue is at the core of our principles, over the last two decades we have developed a full range of IT and related services along with strategic partnerships so that we are able to look after the entire range of technical problems an organisation may face. So even if it’s not something we deal with, we are happy to liaise with your 3rd party provider to get it sorted, let’s be honest the likelihood is we speak the same dialect of jargon, so why shouldn't we help you.
We always strive to under promise and over deliver, because when I think of services I’ve been provided over the years, it’s the ones that manage to achieve more than I expect that I always want to reuse.
As a family run business, First Contact adheres to the principles of good service at a fair price. We like to develop friendly working relationships with all our clients taking an active interest in what you do, not only to support your IT but to help you grow.
Once you become one of our maintenance clients we like to connect you with our other clients if there is a potential synergy, we review your IT needs and business growth plans to make sure we can help you achieve your goals with the technology you need.
We are proud to boast that we still support our very first client and after 16 years feel more like family than just their IT support.
We are also very serious about our social responsibility as a business. We support a particular charity
We could tell you all the reasons why you should use us over anyone else (and we probably will), but the truth is that’s what every other IT support company does. So instead how about we focus on what we do, and let our clients tell you why you should use us.
We've used First Contact for over 12 years for all our IT requirements, and for the last few years for our landline/VOIP too and they've never once let us down or disappointed us. Every person at First Contact is not only knowledgeable, experienced and resourceful, but also professional, helpful - always ready to go the extra mile and more to ensure the job is done well and stays that way. We have no hesitation in recommending First Contact.
We don’t tie in our clients to long expensive contracts when you use us you are only committed on a month by month agreement, this means you have the freedom to use someone else if we aren’t doing our job well.
First Contact has been helping businesses and private customers for almost twenty years. This wealth of experience means that we have the right solution for your IT needs.
Our expert team can help on any IT problem, however big or small. We understand that when something goes wrong you need it fixing as soon as possible.
We help business, organisations, schools and charities with the following services:
– Guidance on the right software for your business as well the right licensing to save you money and make sure you are compliant
