Olive is the UK’s leading managed service provider with experience and success migrating clients to cloud service
Olive Business Solutions Limited (trading as “Olive” or “Olive Communications”)
Today’s digital-savvy customers are consuming information in a different way – information must be on-demand, the ability to research online ahead of making a decision and an immediate and an any-channel approach to customer contact strategy is key. Enabling your customer service teams to communicate via web chat, email, social media, telephone or video call, and having a CRM system and centralised, single view applications that enable instant information and customer intimacy, are now an essential part of an effective contact strategy.
WFM technology provides the process for managing through the planning cycle. It calculates resource requirements and ensures employees are scheduled at the most appropriate time to ensure business objectives are met.
Outbound Contact Center Solutions. Mitel’s outbound contact center solutions are ideal for businesses looking to equip their outbound contact centers with preview, progressive and power
Inbound Contact Center Solutions. Mitel’s call center and contact center solutions have the flexibility to grow and expand with your business demands with real-time reporting and analytics
Our workforce management and recording management solutions help you accurately plan, forecast and schedule agents to increase operational efficiency
