We’re passionate about design. We focus on making people’s lives easier by designing and building websites, web tools & products.
We’ve helped hundreds of companies and organisations achieve their goals through innovative branding and communications, intelligent information design and a user centred approach to design and development of web based tools and products.
Because we’re all about people, when we work with you we collaborate. We’re here to help you innovate, evolve and implement digital tools and products that help your customers. We tailor our services to your needs, and so our approach is adaptable. However, to give you an idea of what working with us is like, here’s the typical phases of a project:
During this phase our aim is to understand your problem fully, the requirements of the project and get to know your company and your customers. It’s during this phase we develop a project plan and timescale.
“This phase helps us really understand the people behind the problem - that’s you, your team and your clients & customers. From there we can map out how best we can solve your problem.”
Because our approach places people at the centre of everything, we then develop the user journeys and information architecture. The goal here is to simplify and enhance the experience of using the digital product we create and map out the best way to guide your customer through using it.
Read our case study about prototyping for the takeaway business
Now that we’ve got to know you, your business, your team and your customers we take that knowledge and conceptualise the visual design of the digital product. We create a number of options to discuss with you and based on your feedback, refine the visual design.
This is when our front and backend developers take the information architecture and design concepts and build the digital product. We choose the right technology for the product based on a full set of technical considerations and our extensive experience of developing bespoke digital products.
Projects don’t just end at handover. Once we’ve ensured the handover is as seamless as possible, we provide any technical documentation, training, ongoing maintenance and technical support as you need. We continue to review and refine the product and work with you to ensure the it continues to solve the initial problem mapped out in phase 1.
“Our ongoing client relationships are testament to this phase of the process. A digital product is a living thing and will change and develop over time.
We started with two desks, two computers, one phone and a passion to create useful products that solve problems. We still have that passion for design, thinking and making, but 12 years on we’re a dedicated, hands-on team of 7 strategists, planners, designers, thinkers, coders, makers and technologists.
