We are a BS 10125 accredited accident repair centre for all major insurance companies.
We can help you with all aspects of your vehicle accident repair. Your vehicle may be with us due to a recent collision, we can take this opportunity to evaluate any older accident damage or minor scuffs and scratches that you may have previously picked up.
– Remember it is your vehicle and you can choose who repairs it. Many insurers have networks of their ‘’approved’’ repairers, they may try and convince you to have your car repaired where they choose, remember this is for their convenience not yours. Don’t be unduly influenced by insurers suggestions of delays and extra costs if you don’t do what they say. You are entitled to consider the benefits of dealing with the repairer of your choice. Remember you are not obliged to have your car repaired at an insurance company nominated repairer. Don’t be bullied, The Association of British insurers, The Financial Services Authority and the Office of Fair Trading agree that the choice is yours. There are very few exceptions to this rule.
– If the damage to your car was not your fault and was caused by an identifiable third party you will be able to claim directly from the third party insurer. Make sure you get the third parties name and address, contact details, vehicle registration details etc. Get the third party insurers agreement before starting repairs. The repairer of your choice can usually help with this type of claim and can assist before repairs are started and will get authority on your behalf from the third party insurer to start repairs.
– Accident management and Insurers will often take accident details by phone instead of requiring a written claim form. Remember you will need details of the time and circumstances leading to the accident, make sure you get the third party’s name and address including phone number, vehicle registration and insurance company details.
– Only one estimate is required. We can provide an estimate identifying the method of repair and the cost of labour, parts and materials. We can also liase directly with your insurance company on your behalf to gain authority for repairs.
– If your policy promises a courtesy car whilst yours is being repaired it may stipulate this will only happen if you use the insurers chosen repairer. Very often we will offer the same facility, simply ask when you have your car estimated. If your policy does not specify a courtesy car then you should ask us if we can hire you a car for the duration of repair, we are able to offer a low cost hire and insurance solutions.
– Your policy excess is the amount that you must pay towards the repair invoice. You will need to pay us this amount when you collect your car. You will be able to claim this back from the third party if the accident was not your fault, or if you use an accident management company they will claim this for you on your behalf.
I wouldn’t hesitate to recommend your company for the excellent service you provide and whilst I hope not to need your skills again in the near future you will be my first port of call should the worst happen – again!
Very professional company, and great communication throughout the process.
Please provide photos showing the damage to the vehicle.
We also provide a range of other vehicle maintenance solutions including 4 wheel alignment and Air con recharging please contact us for details.
