About our Company
We have been active in complex and large scale call centre and contact centre systems integration for over 15 years. Over time our business has grown from professional services and systems integration into a complete suite of applications, solutions and products which enable modern business to communicate effectively with their contacts, clients and customers in any relevant channel and context.
Our Philosophy
Anana is a major driving force for customer service in the digital age. We thrive in designing and delivering digital and social strategy for forward-thinking brands. We drive customer operations and customer service from their traditional customer support role to being effective spearheads of 21st century digital, multi- and omni-channel customer engagement. We are an award winning solutions innovator, with a heavy focus on digital, mobile, social and omni-channel contact centre solutions, founded up many years of deployment and operational experience with large scale integrated voice and interactive voice response solutions.
Using Anana consulting services and the subsequent innovative solutions, banks, major service providers and top-tier retail organisations are transforming their traditional call centres, not just to contact centres but the central hubs of customer engagement across a brand.
Anana was established in 2001 and has remained entirely private owned and funded by its own success. We operate and lead our local and international business from our Head Offices in Bristol, United Kingdom. We also offer our solutions from our Cape Town office for our customers and clients in South Africa.
During its early years Anana established itself as a platform independent software vendor, systems integrator and professional services company. Up to late 2009 Anana remained focussed on the contact centre industry; providing solutions across a wide portfolio of platforms and solutions. This included everything from configuration of solutions in its simplest form through to completely customised and bespoke developed software solutions as far apart as Computer Telephony Integration (CTI), Interactive Voice Response, Speech Recognition, Soft-phones, Contact Centres, Workforce Management integrations, payroll systems to Customer Relationship Management (CRM) extensions and adaptations.
Early in 2010 Anana strengthened our already strong relationship with Genesys Telecommunications Laboratories and began focusing our efforts purely on solutions centric to their platform. Why? It is, simply said, the only viable solution which is wholly software based that allows a true innovation company like Anana to do what it does best. Namely, take a complex set of business requirements, and map them wholly to a solution that 100% meets the expectations of the client. We simply could not achieve this level of solutions flexibility with any platform solution that was not purely software based whilst at the same time remaining truly scalable, reliable and mission critically dependable.
Having enjoyed an independent software vendor status (ISV) with Genesys for many years around the world the relationship with Genesys matured to full systems integrator (SI) and value added reseller (VAR) very early in 2010. Anana has developed and grown our practice, engineering, development, sales and consulting capabilities purely around Genesys ever since. Our focus was rewarded very early with the Genesys Partner of the Year Award for Innovation in 2012.
We have offices in the UK and in South Africa and provide solutions all over the world.
Awarded to Anana Africa
and agent productivity at multinational retailer Marks & Spencer
Awarded to Anana by a panel of industry analysts
Awarded to Anana for early adoption and delivery
Win an Apple Watch - To enter, simply take a selfie with an Anana Employee and the Anana Logo and tweet it with hashtags of #GForce15 and #AnanaSelfie. A prize winner will be selected during the event around the theme of the "most creative selfie". The prize will be handed out to the lucky winner at the closing reception.
The ABC features 2000 seats of fully enabled omni-channel and multi-channel capability that is always up-to-date, leading edge and fully featured; allowing you and your colleagues to explore the full potential. Not just the potential available to you own brand aspirations and customer experience targets but to those of industry as a whole. With clients in all vertical sectors the Anana Team excel in sharing best practices, what works, what doesn’t and can describe in great detail with real use-cases the application of digital strategy and its rewards and pitfalls.
These are just snapshots of the content, themes and discussions held in the Anana Briefing Centre.
The Anana Briefing Centre (ABC) is a state of the art, multi-channel, multi-media, up-to-date and always current instance of the Genesys Telecommunications Labs Framework of technology for Customer Interaction Management, Contact Centres and Customer Service Centres.
Additions to existing services and media may be easily tested in the Anana Briefing Centre for our clients that already have a Genesys roadmap. The Anana Briefing Centre is used to offer Genesys demonstrations and as a venue for Executive Briefings or anything in-between. For clients that do not yet have a Genesys based strategy the workshops are still invaluable to assist in opening up themes around digital and multi-channel strategy, the impact of social media on modern brand management, strategies for mobile, on-line engagement, communities, forums and much more.
The ABC – the front end to 2000 seats of fully enabled Genesys Telecommunications Labs Customer Interaction Management solution with all channels, media and supporting technologies. Fully exposes all technical, operational and business user interfaces from interactive voice response, through strategies, reporting, analytics and well beyond. The ABC offers 4 agent positions and is fully audio and video switched; allowing the display of any position via HD video projection to 2 x 16 feet high resolution screens. This is supplemented by a large HD TV video unit, and a 3rd projection system. It offers comfortable seating for all delegates, toilets and includes Wifi access for all guests at 100mb/s speeds.
