In September 2001 Fenella Cook and Stephen Dolman formed Avalon Enterprise UK Ltd. With their individual professional knowledge, they shared an idealistic dream and turned it into an innovative reality in which they firmly believed to be a real step forward in offering alternative opportunities to disabled adults wanting to live independently in society.
The agency uses this information to develop and improve the services and to help the team and the Service Users to reach their full potential.
Care Quality Commission
The latest Care Quality Commission Inspection found that Avalon Enterprise meets all CQC national standards. This means that people who use this service experience excellent quality outcomes.
The Company�s aim is to ensure that all of its employees, job applicants and Service Users are treated equally irrespective of disability, race, colour, religion, nationality, ethnic origin, age, sex or marital status. This policy sets out instructions that all employees are required to follow in order to ensure that this is achieved.
- The Company shall appoint, train, develop and promote on the basis of merit and ability.
- Employees have personal responsibility for the practical application of the Company�s Equal Opportunities Policy, which extends to members of the public and employees.
- Managers and supervisors who are involved in the recruitment, selection, promotion and training of employees have a special responsibility for the practical application of the Company�s Equal Opportunities Policy.
- If there is any doubt about inappropriate treatment under the Company�s Equal Opportunities Policy, employees should consult the Group Manager.
All complaints are recorded in the Company's Complaints Log.
If the complainant is still dissatisfied with the outcome, they may lodge a complaint with either the Care Quality Commission or Supporting People whose contact details can be found below or the relevant Care Management Team.
The Care Quality Commission
Avalon provides the skills for adults with a variety of needs and disabilities to care for themselves
The agency seeks to provide a person centred approach to supporting adults with a variety of needs and disabilities to enhance and develop independent living skills in order to maximise the individual's potential to care for them-selves.
People are there to help you better than any residential home. I�m free!
I can budget and have the confidence to be independent. I can get the best help from the staff
I get help cooking, I get a social life and I feel good being independent
