Call Centre Services for Forward-Thinking Businesses
The vision of Confero’s founders David Freedman and Daniel Sassoon was deceptively simple. They wanted to develop a mid-size 100 seat call centre model, close to major cities.
Each centre would offer comprehensive and bespoke call centre solutions including inbound call handling, outbound telesales, telemarketing and sector-specific services. As a result of this, Confero would add value to all types of businesses by giving the opportunity for real improvements in customer service, real increases in sales, real increases in profitability and real increases in productivity – allowing ROI to be measured in real terms.
Our headquarters are based in a strategically important central location in the shadow of Wembley Stadium in north-west London. Being surrounded by shops, bars, restaurants and superb transport links enables us to attract and retain a very high calibre of staff. Because of this, our clients get the continuity they want thanks to low attrition rates. Confero’s offices are exceptionally well-appointed and not a warehouse-style space, where staff loyalty and commitment has become second nature.
Our 'raison d'être' is centred on the quality of the service we offer you. We're responsible for ensuring our agents understand your business and have an appreciation of your brand and values.
This way, we effectively become a fully-trained outsourced department of your business and as such, we offer your customers continuity and a knowledgeable, concise response. Our agents don’t simply read generic scripts; we immerse them in your corporate mind-set so they know not only what to say, but perhaps more importantly how to say it.
From the management team down, Confero are committed to growing your business through the provision of class-leading call and contact centre services.
The Confero Management Team
Since 2001, Confero has grown into a class-leading mid-size outsourced call centre. We focus our efforts on technical innovation, expert-level market knowledge, a highly-trained and motivated workforce and by having an unwavering commitment to client service.
David founded Confero in 2001. Under David's strategic leadership, Confero has cemented its place as a ‘Top 20’ UK outsourced call centre offering its clients a full-service solution based on adding real-time value to their businesses.
Headhunted into the call centre industry in 1994 as Sales & Marketing Director for Answerlink, an emerging answering service business, David drove sales through innovative marketing strategies and by building successful and scalable sales teams. He grew the company to become the number two answering service business in the UK.
‘We add value to businesses of all sizes by working in partnership and using our experience to increase customer service excellence’
Daniel is a co-founder of Confero and is responsible for IT and Operations, two departments which play a pivotal role in the efficient running of the call centre.
‘Our success is down to the dedication and quality of work from our staff; a clearly defined business model; sensible price points and a solid, robust and scalable IT infrastructure’
As Head of Operations, Rik has overall responsibility and leadership of the day-to-day operation at Confero across multiple client sectors. He is the glue between Client, Operations, IT, Training, Quality and the Contact Centre, to ensure the business delivers on or above it’s service delivery objectives.
Previously as Commercial Director and then Business Efficiency Director at Serco Global Services, Rik began his career in call centre outsourcing in 1996. Initially with the Decisions Group & Sitel Corporation, he joined The Listening Company near the start of its journey in 2000 working his way up from Project Manager to Site Director and Operations Director.
Ian heads up Learning & Development across the business, managing the training and quality assurance teams to deliver both client and internal projects. Ian is also responsible for the ongoing development of staff through a bespoke modular contact centre programme encompassing 22 core areas, which develops the skill sets of advisors and managers to help deliver the highest contact centre standards.
